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AHM-540 Practice Exam Questions and Answers

Medical Management

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Question # 1

The case management team at the Hightower Health Plan reviewed the medical records of the following two plan members to determine the type of care each one needs and the most appropriate setting for that care:

Ira Morton was hospitalized for a severe stroke. Although his medical condition is stable, the stroke left him partially paralyzed and he will require extensive rehabilitation and 24-hour medical care.

Theresa Finley is recovering from a total hip replacement and is in need of short-term physical therapy and twice-weekly visits from a licensed nurse to check her blood pressure and the healing of her incision.

From the answer choices below, select the response that correctly identifies the level of care that would be most appropriate for Mr. Morton and Ms. Finley.

Options:

A.  

Mr. Morton-acute care Ms. Finley-subacute care

B.  

Mr. Morton-palliative care Ms. Finley-acute care

C.  

Mr. Morton-subacute care Ms. Finley-skilled care

D.  

Mr. Morton-skilled care Ms. Finley-palliative care

Discussion 0
Question # 2

MCOs usually have a formal program for the oversight of delegated activities. The following statements concern typical delegation oversight programs. Select the answer choice containing the correct statement.

Options:

A.  

A letter of intent is the contractual document that describes the delegated functions and the responsibilities of the MCO and the delegate.

B.  

In most cases, the evaluation of a candidate for delegation is based entirely on the candidate’s application and supporting documentation and does not include an on-site assessment of the candidate.

C.  

Under most delegation agreements, an MCO cannot terminate the agreement before the end date stated in the agreement.

D.  

One objective for a delegation oversight program is to integrate any delegated activities into the MCO’s overall programs for medical management and other functions.

Discussion 0
Question # 3

The paragraph below contains two pairs of terms enclosed in parentheses. Select the term in each pair that correctly completes the paragraph. Then select the answer choice containing the two terms that you have chosen.

Under a delegation arrangement, the (delegate / delegator) is responsible for performing the delegated function according to established standards, and the (delegate / delegator) is ultimately accountable for any deficiencies in the performance of the function.

Options:

A.  

delegate / delegate

B.  

delegate / delegator

C.  

delegator / delegate

D.  

delegator / delegator

Discussion 0
Question # 4

Serena Wilson, a registered nurse, is employed at a TRICARE Service Center (TSC) located at a military installation. Ms. Wilson serves as a primary point of contact between enrollees and the TRICARE system and answers enrollees’ questions about plan options, eligibility, provider selection, and claims. This information indicates that Ms. Wilson serves as a

Options:

A.  

lead agent

B.  

beneficiary services representative

C.  

health plan support contractor

D.  

primary care manager (PCM)

Discussion 0
Question # 5

As a follow-up to a performance improvement plan for member services, the Stellar Health Plan conducted an evaluation of the success of the plan. Stellar conducted its evaluation as the plan was being carried out. The evaluation focused on specific activities and assessed the relative importance of those activities to the plan as a whole. This information indicates that Stellar’s evaluation of the plan was both

Options:

A.  

concurrent and formative

B.  

concurrent and summative

C.  

retrospective and formative

D.  

retrospective and summative

Discussion 0
Question # 6

Health plans communicate proposed performance changes through action statements. Select the answer choice containing an action statement that includes all of the required elements.

Options:

A.  

The proportion of adult members who are screened for hypertension will increase by ten percent.

B.  

Primary care providers (PCPs) will increase the proportion of children under the age of two who are up-to-date on immunizations by seven percent within one year.

C.  

The QM program director will evaluate the level of provider compliance with clinical practice guidelines (CPGs).

D.  

The disease management program director will increase participation by asthmatic children in the health plan’s pediatric asthma disease management program.

Discussion 0
Question # 7

The Brighton Health Plan regularly performs prospective UR for surgical procedures. Brighton’s prospective UR activities are likely to include

Options:

A.  

documenting the clinical details of the patient’s condition and care

B.  

tracking the length of inpatient stay

C.  

completing the discharge planning process

D.  

determining the most appropriate setting for the proposed course of care

Discussion 0
Question # 8

Selene Varga is participating in her health plan’s disease management program for congestive heart failure. Ms. Varga’s health status is regularly monitored and managed by a licensed nurse who visits Ms. Varga at her home to administer treatment and assess the need for changes in Ms. Varga’s overall care plan. This information indicates that Ms. Varga is participating in the type of disease management program known as a

Options:

A.  

coordinated outreach model program

B.  

case management model program

C.  

hub-and-spoke model program

D.  

group clinic model program

Discussion 0
Question # 9

The paragraph below contains an incomplete statement. Select the answer choice containing the term that correctly completes the paragraph.

To manage the delivery of healthcare services to their members, health plans use clinical practice parameters. ___________________ is the type of clinical practice parameter that a health plan uses to make coverage decisions concerning medical necessity and appropriateness.

Options:

A.  

A clinical practice guideline (CPG)

B.  

Medical policy

C.  

Benefits administration policy

D.  

A standard of care

Discussion 0
Question # 10

The following statements are about the use of hospitalists to manage inpatient care. Select the answer choice containing the correct statement.

Options:

A.  

A patient who has been transferred to a hospitalist for management of inpatient care usually continues to receive care from the hospitalist after discharge.

B.  

Hospitalists are used primarily to manage care for obstetric, pediatric, and oncology patients.

C.  

In order to serve as a hospitalist, a physician must have a background in critical care medicine.

D.  

Hospitalists typically spend at least one-quarter of their time in a hospital setting.

Discussion 0
Question # 11

Most health plans require a PCP referral or precertification for CAM benefits.

Options:

A.  

True

B.  

False

Discussion 0
Question # 12

Determine whether the following statement is true or false:

The delegation of medical management functions to providers can occur without the transfer of financial risk.

Options:

A.  

True

B.  

False

Discussion 0
Question # 13

Breanna Osborn is a case manager for a regional health plan. One component of Ms. Osborn’s job is the collection and evaluation of medical, financial, social, and psychosocial information about a member’s situation. This component of Ms. Osborn’s job is known as

Options:

A.  

case identification

B.  

case management planning

C.  

healthcare coordination

D.  

case assessment

Discussion 0
Question # 14

By definition, the development and implementation of parameters for the delivery of healthcare services to a health plan’s members is known as

Options:

A.  

utilization management (UM)

B.  

quality management (QM)

C.  

care management

D.  

clinical practice management

Discussion 0
Question # 15

Many health plans use HRA to target their preventive care programs to the healthcare needs of their members. With regard to HRA, it is correct to say that

Options:

A.  

Health plans rarely delegate HRA activities to external entities

B.  

Health plans typically focus their HRA efforts on newly enrolled members

C.  

HRA focuses on clinical data for an entire population and does not include demographic information that might identify individual members

D.  

HRA is generally a reliable predictor of medical resource utilization

Discussion 0
Question # 16

The paragraph below contains an incomplete statement. Select the answer choice containing the term that correctly completes the paragraph.

Each quality standard used by a health plan is associated with quality indicators. A ______________ indicator is a form of aggregate data indicator that produces results that fit within a specified range, such as the length of time to schedule an appointment.

Options:

A.  

yes/no

B.  

sentinel event

C.  

discrete variable

D.  

continuous variable

Discussion 0
Question # 17

The following statement(s) can correctly be made about the scope of case management:

1. Case management incorporates activities that may fall outside a health plan’s typical responsibilities, such as assessing a member’s financial situation

2. Case management generally requires a less comprehensive and complex approach to a course of care than does utilization review

3. Case management is currently applicable only to medical conditions that require inpatient hospital care and are categorized as catastrophic in terms of health and/or costs

Options:

A.  

All of the above

B.  

1 and 2 only

C.  

2 and 3 only

D.  

1 only

Discussion 0
Question # 18

Among this agency’s accreditation programs are accreditation for preferred provider organizations (PPOs), health plan call centers, and case management organizations. This agency classifies its standards as either “shall” standards or “should” standards.

Options:

A.  

American Accreditation HealthCare Commission/URAC (URAC)

B.  

Joint Commission on Accreditation of Healthcare Organizations (JCAHO)

C.  

Community Health Accreditation Program (CHAP)

D.  

National Committee for Quality Assurance (NCQA)

Discussion 0
Question # 19

For this question, if answer choices (A) through (C) are all correct, select answer choice (D). Otherwise, select the one correct answer choice.

Many health plans use data warehouses to assist with the performance of medical management activities. With respect to the characteristics of data warehouses, it is generally correct to say

Options:

A.  

that the construction of a data warehouse is quick and simple

B.  

that a data warehouse addresses the problems associated with multiple data management systems

C.  

that a data warehouse stores only current data

D.  

all of the above

Discussion 0
Question # 20

DUR can be conducted prospectively, concurrently, or retrospectively. One true statement about prospective DUR is that it

Options:

A.  

involves periodic audits of the medical records of a certain group of patients

B.  

is based on historical data

C.  

focuses on the drug therapy for a single patient rather than overall usage patterns

D.  

is conducted by physicians, without input from pharmacists

Discussion 0
Question # 21

The BBA of 1997 allows states to provide Medicaid benefits to children through the State Children’s Health Insurance Program (SCHIP). Under the terms of the BBA, states can implement SCHIP as

1. Part of their existing Medicaid programs

2. Separate commercial insurance programs

Options:

A.  

Both 1 and 2

B.  

1 only

C.  

2 only

D.  

Neither 1 nor 2

Discussion 0
Question # 22

Examples of alternative healthcare practitioners are chiropractors, naturopaths, and acupuncturists. The only well-established credentialing standards for alternative healthcare practitioners are those available from NCQ

A.  

These NCQA credentialing standards apply to

Options:

A.  

chiropractors

B.  

naturopaths

C.  

acupuncturists

D.  

all of the above

Discussion 0
Question # 23

The paragraph below contains two pairs of terms or phrases enclosed in parentheses. Determine which term or phrase in each pair correctly completes the paragraph. Then select the answer choice containing the terms or phrases that you have chosen.

The Millway Health Plan received a 15% reduction in the price of a particular pharmaceutical based on the volume of the drug Millway purchased from the manufacturer. This reduction in price is an example of a (rebate / price discount) and (is / is not) dependent on actual provider prescribing patterns.

Options:

A.  

rebate / is

B.  

rebate / is not

C.  

price discount / is

D.  

price discount / is not

Discussion 0
Question # 24

Helena Ray, a member of the Harbrace Health Plan, suffers from migraine headaches. To treat Ms. Ray’s condition, her physician has prescribed Upzil, a medication that has Food and Drug Administration (FDA) approval only for the treatment of depression. Upzil has not been tested for safety or effectiveness in the treatment of migraine headache. Although Harbrace’s medical policy for migraine headache does not include coverage of Upzil, Harbrace has agreed to provide extra-contractual coverage of Upzil for Ms. Ray.

In this situation, the prescribing of Upzil for Ms. Ray’s headaches is an example of

Options:

A.  

a cosmetic service

B.  

an investigational service

C.  

an off-label use

D.  

a quality-of-life service

Discussion 0
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