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Information-Technology-Management Practice Exam Questions and Answers

WGU Information Technology Management QGC1

Last Update 3 weeks ago
Total Questions : 74

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Question # 1

What are ecological results of the expanded use of technology? Choose 2 answers.

Options:

A.  

Lengthened life span of computer equipment

B.  

Increased carbon emissions

C.  

More people purchasing computer equipment

D.  

Decreased electronic waste

E.  

Increased energy consumption

Discussion 0
Question # 2

Which IT ethics policy discloses some or all of the ways an organization gathers, uses, discloses, and manages customer or client data?

Options:

A.  

Information privacy

B.  

Email privacy

C.  

Social media

D.  

Acceptable use

Discussion 0
Question # 3

An attacker uses a guest account to exploit a weakness that enables the attacker to change access rights and alter user account information. Which type of attack is described?

Options:

A.  

Packet tampering

B.  

Spoofing

C.  

Elevation of privilege

D.  

Hoaxing

Discussion 0
Question # 4

Which type of network topology entirely shuts down if there is a break in the main cable?

Options:

A.  

Ring

B.  

Wireless

C.  

Bus

D.  

Star

Discussion 0
Question # 5

What is a customer relationship management (CRM) system used for?

Options:

A.  

To provide fundamental decision-making support.

B.  

To support diverse business functions such as accounting, manufacturing, marketing, and human resources.

C.  

To improve supplier and customer relations and increase revenues.

D.  

To increase customer loyalty and retention and increase an organization's profitability.

Discussion 0
Question # 6

How can a unified communications system meet the communication goals of most organizations?

Options:

A.  

Manages customer expectations

B.  

Reduces latency between parties

C.  

Generates innovative solutions

D.  

Makes employees more comfortable

Discussion 0
Question # 7

Which hacking method involves forging the from address so that replies go to an unintended audience?

Options:

A.  

Packet tampering

B.  

Spoofing

C.  

Spyware

D.  

Hoaxes

Discussion 0
Question # 8

Which information system facilitates the sharing of data between the human resources and purchasing department in the same corporation?

Options:

A.  

Executive support (ES)

B.  

Geographic information system (GIS)

C.  

Enterprise resource planning (ERP)

D.  

Customer relationship management (CRM)

Discussion 0
Question # 9

What is the purpose of the Internet Use portion of the IT ethics policy?

Options:

A.  

To improve worker productivity

B.  

To specify which email messages may be read by others

C.  

To identify company branding for use in communications

D.  

To specify what a user can and cannot do with company printers

Discussion 0
Question # 10

Which basic business system serves operational level analysts in an organization?

Options:

A.  

Optimization analysis system (OAS)

B.  

Decision support system (DSS)

C.  

Transaction processing system (TPS)

D.  

Executive information system (EIS)

Discussion 0
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