220-1201 Practice Questions

A customer built a computer for gaming, sourcing individual components and then assembling the system. The OS starts up, but within a few minutes the machine locks up. The customer brought the computer to a technician to diagnose the issue.

An office manager reports that a printer is experiencing performance issues. Printouts

are smudging when they are handled, and, recently whenever they need to print legal

sized documents, the paper jams before anything is printed on it.

The following paper sizes are used:

Letter (8.5x11in/21.59x27.94cm)

Legal (8.5x14in/21.59x35.56cm)

Oversized (11x17in/27.94x43.18cm)

INSTRUCTIONS

Using the dropdown menus, select from the

available printer parts to replace only the

faulty components on the office printer to

resolve the stated issues.

If at any time you would like to bring back

the initial state of the simulation, please click

the Reset All button.

A technician is installing a wireless access point and is required to run all cabling and make patch cords if necessary.

INSTRUCTIONS

Part 1

For each cable type, click the (+) to select the appropriate connector and tool.

part 2

An access point was moved and no longer has connectivity. Connect the access point, patch panel, and switch by clicking the (+) to select the appropriate cable end for each corresponding location to create a link.

The link will be visible after making the second selection of each pair.

Cable ends may be used multiple times, and all placeholders will be filled.

A small ISP has hired a new technician Joe, the new technician, is being trained to configure customers* home networks The trailing instructor gives me technician a starter kit with cables, cable ends, and other network equipment and asks mm to build a working network.

The computer should be connected to have internet connectivity and the phone should be connected to have a dial tone.

INSTRUCTIONS

Use the appropriate cables. cable ends, tools and equipment to configure the network ana connect an components accordingly

There are 3 steps and the simulation starts on step 1.

User at site A is reporting dropped VolP calls when using a softphone application.

However, users at site B are not experiencing any issues. The VolP provider has a tool to troubleshoot connectivity Issues.

Click on each tab to investigate the cause of the dropped calls. In Part 1, type help in each terminal to view a list of available commands. Then, select the correct answer for each question. In Part 2, make unnecessary network configuration changes to resolve

reported issue.

Laura, a customer, has instructed you to configure her home office wireless access point.

She plans to use the wireless network for finances and has requested that the network be setup with the highest encryption possible.

Additionally, Laura knows that her neighbors have wireless networks and wants to ensure that her network is not being interfered with by the other networks.

She requests that the default settings be changed to the following.

Wireless Name: HomeWiFi

Shared Key: CompTIA

Router Password: Secure$1

Finally, Laura wants to ensure that only her laptop and Smartphone can connect to the network.

Laptop: IP Address 192.168.1.100

Hardware Address: 00:0A:BF:03:C4:54

Smartphone: IP Address 192.168.1.101

Hardware Address: 09:2C:D0:22:3F:11

INSTRUCTIONS

Configure Laura’s wireless network using the network adapter window.

If at any time you would like to bring back the initial state of the situation, please click the Reset All button.

An organization upgrades all desktops to Windows 11 and must ensure protection from malicious software at startup. Which option should be enabled?

A third-party contractor recently installed a new switch, router, and cabling for a small

corporate office. After the installation, users started experiencing issues connecting to

resources over the network.

INSTRUCTIONS

Click on each PC and server to review outputs. From the remediation section on

the right, select an issue and solution for each device.

A customer recently experienced a power outage at a SOHO. The customer does not think the components are connected properly. A print job continued running for several minutes after the power failed, but the customer was not able to interact with the computer.

Once the UPS stopped beeping, all functioning devices also turned off.

In case of a future power failure, the customer wants to have the most time available to save cloud documents and shut down the computer without losing any data.

INSTRUCTIONS

-

Based on the customer's requirements, connect the customer's devices to the proper outlets. Select the power source for the Surge Protector and UPS. This may require reselecting dropdowns or removing tokens.

Each token may only be used once.

If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

A user reports poor performance on the application server.

INSTRUCTIONS

Click on Server 1 and Server 2 and review the information presented in each chart to

determine which drives need to be replaced.

Select the appropriate replacement drive that should be used, for the least performance degradation to the server.

If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.