Agentforce-Specialist Practice Questions

A.  

Assign the Agentforce for Service permission to the Service Cloud users.

B.  

Assign the standard service actions to Agentforce Service Agent.

C.  

Review and test standard and custom Agent topics and actions for Service Center use cases.

A.  

They forgot to reactivate the Lightning page layout for the Case object after activating their Field Generation prompt template.

B.  

They forgot that the Case Object is not supported for Add generation as Feinstein Service Replies should be used instead.

C.  

They forgot to edit the Lightning page layout and associate the field to a prompt template

A.  

Identifying agent topics and actions to respond to user utterances

B.  

Offering real-time natural language response during conversations

C.  

Generating record queries based on conversation history  

A.  

Analyze the data mapping between source fields and Data Cloud object fields.

B.  

Check that the agent has the PDF file field permission access for the data library.

C.  

Verify the retriever's filter criteria and data source connection.  

A.  

Route Work Action

B.  

Assignment

C.  

Decision

A.  

Only the retriever for Knowledge articles allows for agents to access Knowledge from both inside the platform and on a customer's website.

B.  

It provides a structured, searchable repository of approved documents so the agent can retrieve reliable information for each inquiry..

C.  

The retriever for Knowledge articles has better accuracy and performance than the default retriever.

A.  

Define scope instructions to the agent specifying a list of allowed article titles or IDs.

B.  

Update the Data Library Retriever to filter on a custom field on the Knowledge article.

C.  

Assign Data Categories to Knowledge articles, and define Data Category filters in the Agentforce Data Library.

A.  

Utilize the audit trail that captures and stores all LLM submitted prompts in Data Cloud.

B.  

In Setup, use Prompt Builder to send a prompt to the LLM requesting for the masked data.

C.  

Access the audit trail in Setup and export all user-generated prompts.

A.  

It performs contextual searches over an indexed repository to quickly fetch the most relevant documents, enabling grounding AI responses with trustworthy, verifiable information.

B.  

It monitors and aggregates data quality metrics across various data pipelines to ensure only high-integrity data is used for strategic decision-making.

C.  

It automatically extracts and reformats raw data from diverse sources into standardized datasets for use in historical trend analysis and forecasting.

A.  

Storing this data requires Data Cloud to be provisioned.

B.  

Storing this data requires a custom object for data to be configured.

C.  

Storing this data requires Salesforce big objects.