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Good News !!! 33810X Avaya Aura Contact Center Solution Design Exam is now Stable and With Pass Result

33810X Practice Exam Questions and Answers

Avaya Aura Contact Center Solution Design Exam

Last Update 5 days ago
Total Questions : 48

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Question # 1

A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

Options:

A.  

Email and Web Communication

B.  

Microsoft Lync Integration

C.  

Avaya Presence Service

D.  

AACC High Availability

Discussion 0
Question # 2

A design specialist has scheduled his first discovery conversation with a customer.

Which three factors would the specialist be able to address with the customer? (Choose three.)

Options:

A.  

Uncertainty

B.  

Fear

C.  

Doubt

D.  

Anxiety

E.  

Worry

Discussion 0
Question # 3

A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.

Which two agent interfaces are supported with AACC Release 7.1? (Choose two)

Options:

A.  

Avaya IX™ Workplace

B.  

Avaya Agent Desktop a

C.  

Avaya IX™ Workspaces

D.  

Avaya one-X® Agent Desktop

Discussion 0
Question # 4

A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.

Which two market trends should be Included? (Choose two.)

Options:

A.  

Engaging customers on their terms

B.  

Customers initiating calls into the Contact Center by telephone only

C.  

Evolution of the Contact Center agent

D.  

Contact Center data gathered from generic reports only

Discussion 0
Question # 5

An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs.

Which statement describes the Qualification step?

Options:

A.  

It proposes, communicates, and agrees upon the detailed solution.

B.  

It documents the details, and quantifies the cost.

C.  

It Is a discussion driver to help draw out and Identify the problem(s) to be solved.

D.  

It is the final Invoice that serves as the formal contract acknowledgement.

Discussion 0
Question # 6

AACC interoperates with which two different Avaya applications? (Choose two.)

Options:

A.  

Avaya Work Force Optimization Select

B.  

Interaction Center

C.  

Proactive Outreach Manager

D.  

Call Back Automated

Discussion 0
Question # 7

The IT manager installed AACC on virtualized servers. Which identifier is used for the creation of licenses?

Options:

A.  

IP address

B.  

MAC address

C.  

Host ID

D.  

Customer name

Discussion 0
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