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- Total Questions: 66 Q&A's
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- Multiple Choice Questions: 8 Q&A's
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Avaya 3312 - ACSS-3300 Practice Exam
- Certification Provider:Avaya
- Exam Code:3312
- Exam Name:Avaya Aura® Contact Center Administration Exam
- Certification Name:ACSS-3300
- Total Questions:66 Questions and Answers With Detailed Explanations
- Updated on:Based on the current 3312 exam blueprint. Updated on Apr 4, 2026
- Product Format: PDF (Portable) & Test Engine (Interactive) .
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- Valid For: Worldwide - Valid In All Countries
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- Delivery: PDF/Test Engine are Instantly Available for Download
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- Updates: 90 Days of Free Content Updates.
Avaya 3312 This Week Results
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Students Passed71
Avaya Aura® Contact Center Administration Exam
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Average Marks90%
In Real Exam At Testing Centre
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same from this dump87%
Exact Questions as in Real Exam Word by Word
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Total Questions66
Avaya 3312 Questions and Answers
3312 Question and Answers
The administrator has created a primary flow application that will point to a secondary flow application.
From the block palette, which block is used to point one script to another?
You are building a new call flow that will use hold music, that is stored on the Avaya Aura® Media Server (AAMS), while calls are waiting in queue. You created your music folder on AAMS and uploaded the music files to the music folder in the AAMS server successfully.
What needs to be done in the Contact Center Manager Administration (CCMA) server to allow the music to be used in the new call flow?
Refer to the exhibit.
The Queue block in the exhibit shows queuing to multiple skillsets as referenced in the Global variable, customer_service_gv. The administrator would like the calls to queue to the skillset with the most logged in agents.
Using a Queue block, under which tab would the Most Logged in Agents be configured?
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3312 FAQs
The 3312 exam is a certification test by Avaya that validates your skills in administering the Avaya Aura® Contact Center solution. It confirms your ability to configure, manage, and troubleshoot contact center systems.
It's designed for contact center administrators, support personnel, and IT professionals who work with Avaya Aura® Contact Center systems.
You’ll gain industry recognition, improved job opportunities, and confidence in managing Avaya Aura® Contact Center environments.
Absolutely. Avaya certifications are respected globally and often lead to higher-paying roles in contact center management and system administration.
The exam typically consists of 65 questions.
You need to score at least 68% to pass.
You have 90 minutes to complete all the questions.
Core topics include installation, configuration, scripting, system management, and troubleshooting of Avaya Aura® Contact Center.
While not mandatory, real-world experience with Avaya systems gives you a strong advantage.
The exam typically costs $125 to $150 USD, depending on your region.
Yes, it’s available both at test centers and through online proctoring.
Yes, but you’ll need to wait 5 business days before retaking it.
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