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3312 Dumps - Avaya Aura® Contact Center Administration Exam Practice Exam Questions

Avaya 3312 - Avaya Aura® Contact Center Administration Exam Braindumps

Avaya 3312 - ACSS-3300 Practice Exam

  • Certification Provider:Avaya
  • Exam Code:3312
  • Exam Name:Avaya Aura® Contact Center Administration Exam Exam
  • Total Questions:66 Questions and Answers
  • Updated on:May 22, 2024
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3312 Question and Answers

Question # 1

The administrator has created a primary flow application that will point to a secondary flow application.

From the block palette, which block is used to point one script to another?

Options:

A.  

Anchor Block

B.  

Logic Block

C.  

Reference Block

D.  

Anonymous Block

Discussion 0
Question # 2

You are building a new call flow that will use hold music, that is stored on the Avaya Aura® Media Server (AAMS), while calls are waiting in queue. You created your music folder on AAMS and uploaded the music files to the music folder in the AAMS server successfully.

What needs to be done in the Contact Center Manager Administration (CCMA) server to allow the music to be used in the new call flow?

Options:

A.  

Create a new music skillset.

B.  

Create a route with the name of the music content group on AAMS.

C.  

Create a new music Call Presentation Class.

D.  

Create a new music Control Directory Number (CDN).

Discussion 0
Question # 3

Refer to the exhibit.

Question # 3

The Queue block in the exhibit shows queuing to multiple skillsets as referenced in the Global variable, customer_service_gv. The administrator would like the calls to queue to the skillset with the most logged in agents.

Using a Queue block, under which tab would the Most Logged in Agents be configured?

Options:

A.  

Logic

B.  

Processing

C.  

Queue

D.  

Setup

Discussion 0

PDF vs Software Version

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