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Genesys Cloud Certified Professional - Contact Center Administration
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Genesys GCP-GC-ADM Questions and Answers
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The GCP-GC-ADM exam validates your skills in managing and configuring contact centers using the Genesys Cloud platform. It's designed for professionals who want to demonstrate their knowledge of administering everyday tasks like setting up queues, managing users, and configuring routing.
This certification exam consists of multiple-choice questions and typically lasts 90 minutes. The exam focuses on real-world scenarios and practical configurations within Genesys Cloud. You'll need to register through the official Genesys website or testing partner.
Yes, you should know the exam follows strict ID verification and test environment requirements. If you're taking the exam online, ensure your camera, microphone, and internet are reliable. Also, if you miss your exam without proper cancellation, you might lose your exam fee.
Absolutely! If you don't pass the exam on your first try, Genesys allows you to retake it. However, there is a 14-day waiting period before a second attempt and applicable retake fees. It’s a great opportunity to review and come back stronger!
You’ll be tested on various areas including user and role management, routing configuration, call flows, reporting tools, and queue setups. A good grasp of the Genesys Cloud interface and administration console is key to passing.
While other Genesys certifications like GCP-GC-REP focus on reporting or GCX-GCD covers developer tools, the GCP-GC-ADM exam is all about hands-on administration. It’s perfect for those managing day-to-day contact center operations.
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TESTED 14 Dec 2025
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