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Genesys Cloud Certified Professional - Implementation
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Genesys GCP-GC-IMP Questions and Answers
What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?
Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)
All of the following are steps that must be completed to configure an Edge appliance. EXCEPT .
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The GCP-GC-IMP exam is designed to validate your practical knowledge of implementing Genesys Cloud solutions. It tests your understanding of architecture, deployment procedures, integrations, and essential configurations that align with client needs.
The exam typically consists of multiple-choice questions and is delivered online through a proctored platform. You’ll be tested on real-world implementation scenarios, and the time limit is usually around 90 minutes. A passing score is generally 70%, but it's best to check the official Genesys certification portal for updates.
There are no mandatory prerequisites, but having hands-on experience with Genesys Cloud implementations is highly recommended. Familiarity with contact center workflows, telephony, and cloud architecture will give you a big advantage.
If you don’t pass the exam on your first attempt, no worries! Genesys allows a retake after a short waiting period. However, if you fail multiple times, additional waiting periods and fees may apply. Always refer to the latest Genesys certification policies for specifics.
You’ll explore a wide range of topics including platform setup, user configuration, telephony integration, flow design, data actions, and system troubleshooting. It’s ideal for professionals involved in real-world deployment and customization of Genesys Cloud.
Unlike the reporting (GCP-GC-REP) or administration (GCP-GC-ADM) exams, the GCP-GC-IMP is deeply focused on implementation tasks. It’s more hands-on and technical, targeting individuals who work on setting up and customizing the platform from the ground up.
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TESTED 14 Dec 2025
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