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Genesys Cloud Certified Professional - Reporting and Analytics
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Genesys GCP-GC-REP Questions and Answers
What is the maximum limit for creating performance dashboards for private users?
Which of the following metrics are only related to Inbound interactions handled by a queue? (Choose five.)
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The GCP-GC-REP exam focuses on evaluating your ability to utilize Genesys Cloud’s reporting and analytics tools effectively. It covers everything from understanding historical and real-time reporting to using dashboards, views, and interaction data for business insights.
This exam is multiple-choice and administered online. It usually consists of 60-70 questions, with a passing score of around 70%. You'll have 90 minutes to complete it, and it's recommended for professionals with hands-on experience in Genesys Cloud analytics.
Yes! The exam is proctored and must be taken in a quiet, distraction-free environment. ID verification is required, and you're not allowed to use unauthorized materials, take screenshots, or leave the testing area during the exam.
Absolutely! If you don’t pass, you can retake the exam after 14 days. There’s no cap on the number of retakes, but you'll need to pay the exam fee again for each attempt.
You should be well-versed in:
Unlike general Genesys certifications, GCP-GC-REP zeroes in on analytics. It's tailored for professionals focused on data interpretation, reporting metrics, and optimizing contact center performance through insights.
This certification is ideal for Business Analysts, Reporting Specialists, Contact Center Managers, and Workforce Planners who want to validate and enhance their reporting and analytical skills in Genesys Cloud.
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TESTED 14 Dec 2025
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