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ITIL 4 Specialist: Business Relationship Management
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ITIL ITIL-4-BRM Questions and Answers
What key question should be asked when verifying and adjusting a business relationship model?
The service relationship between an internal service provider and the business involves many business stakeholders who may have different, interests and priorities.
WhichTWOfactors additionally increase the complexity of the service relationships and should be considered by the service provider?
1. Dependencies on partner and suppliers
2. Dependencies on other internal service providers
3. Dependencies on the service consumer
4. Dependencies on internal users
Which skill requires a business relationship manager to be introspective and understand their own behavior?
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It focuses on building and maintaining strong, strategic relationships between a service provider and its business customers.
It's ideal for Business Relationship Managers, Service Managers, Account Managers, and anyone in a customer-facing role.
It's one of the specialist modules within the ITIL 4 Managing Professional (MP) strategic stream.
While not mandatory, understanding real-world business dynamics will significantly help with the scenario-based questions.
It's less about selling and more about fostering collaboration, understanding needs, and ensuring co-created value is delivered.
The exam code is ITIL-4-BRM.
The exam contains 40 multiple-choice questions.
You will have 90 minutes (1 hour and 30 minutes) to finish.
You need to score at least 70% (28 out of 40 correct) to pass.
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ITIL 4 Foundation Exam
TESTED 15 Dec 2025
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