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ITIL 4 Specialist: Monitor, Support, FulfilExam
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ITIL ITIL-4-Specialist-Monitor-Support-Fulfil Questions and Answers
An organization is designing a value stream for onboarding users. At which step in value stream mapping should the involvement of the service desk practice be identified?
A service provider successfully fulfils service requests according to well-defined service request models. This is effectively supported by the workflow management software tool, where the models are saved and managed. The CIO is aiming to understand and optimize the costs of the services delivered to customers.
Which capability of the workflow management tool used for service request management is DM MOST important to support this objective?
An organization is improving its service desk practice.
How should the organization use the guiding principle 'start where you are'?
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It tests your ability to monitor services, provide support, and ensure smooth service fulfillment in IT environments.
IT professionals involved in service operations, support teams, or service fulfillment roles will benefit most.
It’s moderately challenging, focusing on practical scenarios in monitoring, incident management, and support.
Topics include service monitoring, incident management, request fulfillment, problem management, and continuous improvement.
The exam typically lasts 90 minutes and contains scenario-based multiple-choice questions.
Yes, ITIL 4 Foundation certification is required before attempting this specialist exam.
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TESTED 15 Dec 2025
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