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Two Ways to Mastery: Learn with the PDF, Validate with the ITIL-4-Specialist-Create-Deliver-and-Support Simulator. Know You're Ready and Pass with 100% Confidence. Your Complete ITIL 4 Managing Professional Success Package: Study Anywhere, Test Anywhere.
ITIL 4 Specialist: Create, Deliver and Support
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ITIL ITIL-4-Specialist-Create-Deliver-and-Support Questions and Answers
An organization with established processes for managing incidents, changes, and problems, receives a high volume of calls from users complaining that their issues are not being resolved efficiently. What should the organization do FIRST to start to improve the situation?
Which concept focuses on understanding the different levels within systems and ensuring that multiple systems are aligned and unified when designing services?
An organization has experienced difficulties in providing user support at expected levels. The organization has asked one of its relationship managers and a business analyst to gather information about the types of issues which users and customers are experiencing. The organization would also like to understand the operational issues that support teams are experiencing.
Which practice is most likely to provide this information?
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It focuses on the practical integration of development (Create) and operations (Deliver and Support) for effective service management.
It's essential for IT practitioners involved in software development, deployment, operations, and support teams.
Yes, it's a mandatory module for the ITIL 4 Managing Professional (MP) stream.
Absolutely, it integrates ITIL guiding principles with Agile, DevOps, and other modern ways of working.
You'll dive deep into the service value chain, with a strong emphasis on the 'Design and transition', 'Obtain/build', and 'Deliver and support' activities.
The exam code is ITIL-4-CDS.
The exam consists of 40 multiple-choice questions.
You are given 90 minutes (1 hour and 30 minutes) for the test.
You must achieve a passing score of 70%, which is 28 out of 40 questions correct.
Validation checks functional stability as Exams4sure enhances grasp in our ITIL-4-Specialist-Create-Deliver-and-Support Study Guide.
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TESTED 14 Dec 2025
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