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ITIL ITIL-4-Specialist-Create-Deliver-and-Support - ITIL 4 Managing Professional Practice Exam
- Certification Provider:ITIL
- Exam Code:ITIL-4-Specialist-Create-Deliver-and-Support
- Exam Name:ITIL 4 Specialist: Create, Deliver and Support
- Certification Name:ITIL 4 Managing Professional
- Total Questions:73 Questions and Answers With Detailed Explanations
- Updated on:Based on the current ITIL-4-Specialist-Create-Deliver-and-Support exam blueprint. Updated on Sep 19, 2026
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ITIL-4-Specialist-Create-Deliver-and-Support Question and Answers
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An organization with established processes for managing incidents, changes, and problems, receives a high volume of calls from users complaining that their issues are not being resolved efficiently. What should the organization do FIRST to start to improve the situation?
Which concept focuses on understanding the different levels within systems and ensuring that multiple systems are aligned and unified when designing services?
An organization has experienced difficulties in providing user support at expected levels. The organization has asked one of its relationship managers and a business analyst to gather information about the types of issues which users and customers are experiencing. The organization would also like to understand the operational issues that support teams are experiencing.
Which practice is most likely to provide this information?
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ITIL ITIL-4-Specialist-Create-Deliver-and-Support Section-wise Weight Distribution
| Domain | Weightage |
|---|---|
| Understand the concepts and challenges relating to organizational structure | 15% |
| Understand how to use sourcing and team capability to build effective teams | 10% |
| Understand the use of culture and communication to deliver value | 15% |
| Understand the planning and management of work using methods and techniques | 20% |
| Understand how to use value streams to design, develop, and transition services | 20% |
| Understand how to use value streams to support services | 20% |
The ITIL 4 Specialist Create, Deliver and Support exam focuses on end-to-end IT service management across modern digital operations, covering eight key domains: service value system, service value chain activities, incident management, problem management, change enablement, release and deployment management, service level management, and continual improvement. It builds practical skills in coordinating service delivery, resolving incidents, managing changes, and optimizing workflows in enterprise environments. The certification strengthens real-world ITSM capability and prepares professionals for efficient service operations, making candidates job-ready for roles in IT support and service management environments with strong operational impact.
ITIL-4-Specialist-Create-Deliver-and-Support FAQs
It focuses on the practical integration of development (Create) and operations (Deliver and Support) for effective service management.
It's essential for IT practitioners involved in software development, deployment, operations, and support teams.
Yes, it's a mandatory module for the ITIL 4 Managing Professional (MP) stream.
Absolutely, it integrates ITIL guiding principles with Agile, DevOps, and other modern ways of working.
You'll dive deep into the service value chain, with a strong emphasis on the 'Design and transition', 'Obtain/build', and 'Deliver and support' activities.
The exam code is ITIL-4-CDS.
The exam consists of 40 multiple-choice questions.
You are given 90 minutes (1 hour and 30 minutes) for the test.
You must achieve a passing score of 70%, which is 28 out of 40 questions correct.
Validation checks functional stability as Exams4sure enhances grasp in our ITIL-4-Specialist-Create-Deliver-and-Support Study Guide.
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