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Salesforce Certified Business Analyst (BA-201)
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Salesforce Certified-Business-Analyst Questions and Answers
A business analyst (BA) is working on a request from a sales leader at Universal Containers. The sales leader has noticed the quality of information on new leads has declined recently. After completing their initial research, the BA concludes that the Salesforce lead intake form needs to be updated to include only essential information. Since several sales teams use the intake form, the BA must get alignment from all of the groups.
How does whiteboarding help the BA collaborate with multiple stakeholders?
Universal Containers is about to kick off a new Salesforce implementation, bringing both sales and service teams onto the platform. Each team has been managing Accounts and Contacts in their own way even though the Accounts and Contacts are shared between the teams. This has resulted in disagreements about what should be built in Salesforce.
Which groups should the business analyst work with to gain full alignment on a common program vision and strategy?
While working on a new Sales Cloud feature request for the sales team at Northern Trail Outfitters, the business analyst (BA) uncovers a workflow which could have an impact on the service team. The sales director assures the BA that the impact to service would be minimal.
Which step should the BA take next?
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It tests your ability to understand business needs and suggest solutions using Salesforce. It focuses on analysis, workflows, and requirements.
BA?201 is the official code for the Salesforce Business Analyst certification exam. It helps identify this specific exam.
Salesforce provides this certification through its Trailhead program. It is an official credential from Salesforce.
Yes, many companies worldwide accept and value this Salesforce certification. It shows you have verified skills.
No, it focuses on business analysis and solution design. Coding knowledge is not required.
The exam usually takes about 105 minutes to complete.
There are around 60 multiple-choice questions in the exam.
Yes, the exam may include a few unscored trial questions. They do not affect your final score.
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