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Two Ways to Mastery: Learn with the PDF, Validate with the CIS-ITSM Simulator. Know You're Ready and Pass with 100% Confidence. Your Complete CIS-Service Management Success Package: Study Anywhere, Test Anywhere.
Certified Implementation Specialist - IT Service Management
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ServiceNow CIS-ITSM Questions and Answers
Which plugin should be activated to enable Article Versioning in Knowledge Management?
It is recommended to refer to problem states using the values rather than the constants.
Technical consultant should participate in requirements workshop(s) and should encourage customizing ServiceNow OOTB processes in order to align with the organizations current processes.
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The CIS-ITSM certification focuses on implementing, configuring, and managing IT Service Management processes using the ServiceNow platform.
If you're an implementation consultant, technical consultant, IT service manager, ServiceNow administrator, developer, or project manager, this certification is ideal for you.
It validates your expertise in ITSM on the ServiceNow platform, enhancing your career prospects and demonstrating your ability to implement best practices.
The exam has around 60 multiple-choice and multiple-select questions, and you have 90 minutes to complete it.
You generally need a score of 70% or higher to pass the CIS-ITSM exam.
You'll see scenario-based questions, knowledge-based questions, best practices, configuration, and integration questions.
It helps implementation consultants demonstrate their ability to deploy ITSM processes efficiently using the ServiceNow platform.
Incident management, problem management, change management, request management, and knowledge management are key processes covered.
The Configuration Management Database (CMDB) is crucial as it plays a key role in managing IT assets and their relationships within ServiceNow.
Incident management is all about restoring normal service operations as quickly as possible, minimizing impact on the business.
TESTED 30 Nov 2025
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