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Free Salesforce Certified Marketing Cloud Engagement Consultant Practice Questions

Question # 1

Northern Trail Outfitters has been using Marketing Cloud for one of their brands for the last year and wants to migrate another brand to their portfolio. The two brands have contrasting target groups and identities so they need the emails and landing pages to have different styles that refrain from mentioning the other brand in any way.

What should be recommended?

Options:

A.  

Create a new business unit for the new brand

B.  

Request a Private Domain to be added to the existing business unit.

C.  

Request a second Sender Authentication Package for the existing business unit.

D.  

Implement a new SSL Certificate for the new brand

Discussion 0
Question # 2

Northern Trail Outfitters wants to include the body of marketing email replies captured by Reply Mail Management (RMM) within auto-forwarded messages to their Customer Success team.

How could they accomplish this?

Options:

A.  

Use RMM personalization strings to render the email reply body.

B.  

Use RMM dynamic content blocks to render the email reply body.

C.  

Check the " Include Replies as Attachments " box in the RMM settings.

D.  

Query the RMM data view for the reply body and reference it from a data extension.

Discussion 0
Question # 3

A customer wants to set up a real-time, API-driven way to be alerted when transactional messages fail to send out of Marketing Cloud. They are currently in the process of hiring a full-time developer but want an implementation in place for the developer to maintain.

What should the customer have in place to ensure this solution can be implemented?

Options:

A.  

An Interaction Studio instance to ingest their data

B.  

A Datorama instance to ingest their data

C.  

An external system to receive and confirm callback and subscriptions

D.  

A Transactional Journey with the Not Sent Notification activity included

Discussion 0
Question # 4

Northern Trail Outfitters sends emails for Password Resets from their web store when requested. An SMS message should be deployed if the password reset email is not sent.

What processes should they utilize to ensure a timely delivery across email and SMS?

Options:

A.  

Triggered send definition and use data extract Not Sent to a data extension then send SMS to those failed sends

B.  

Transactional email send with the event notification service response to determine and trigger an API call to an SMS message

C.  

Multiple path journey with engagement split if password reset link clicked; if link not clicked, then SMS Password Reset activity

D.  

Injected send definition, and use API response to determine and send API call to trigger an SMS password reset

Discussion 0
Question # 5

After implementing Marketing Cloud Connect, the customer notices tracking details from Email Studio initiated sends are not being sent back to Sales Cloud.

Which configuration in Marketing Cloud should the customer verify?

Options:

A.  

Sendable data extension is saved in the Salesforce Data Extensions folder.

B.  

Report is saved in Standard Salesforce folder.

C.  

Required profile attributes are properly mapped.

D.  

Email Address column is included in the report used for sending.

Discussion 0
Question # 6

A customer is creating a re-engagement campaign. The campaign only targets subscribers who have had emails fail at send time within the last 60 days. The goal is to send an SMS to the subscribers asking them if they want to update their email address.

What should a consultant recommend to meet the criteria?

Options:

A.  

Use Data Extension Extract and Data Copy or Import activities from Automation Studio to inject the subscriber into a CloudPage used as an Entry Source by Journey Builder.

B.  

Use Tracking Extract, File Transfer, and Data Copy or Import activities from Automation Studio to inject the subscribers into a data extension used as an Entry Source by Journey Builder.

C.  

Use SQL Query and File Transfer activities from Automation Studio to inject the subscribers into an API Event used as an Entry Source by Journey Builder.

D.  

Use SQL Query and Data Copy or Import activities from Automation Studio to inject the subscribers into a data extension used as an Entry Source by Journey Builder.

Discussion 0
Question # 7

Northern Trail Outfitters (NTO) wants to send out a communication to subscribers who have not made a purchase within the last six months. Customers are often opted-in to more than one messaging channel. NTO would like to be able to communicate the same message across all channels.

Which flow would meet their needs?

Options:

A.  

Query Activity > API Event > Automation Studio Activities

B.  

Import Activity > Decision Split > Journey Activities

C.  

Salesforce Entry Event > Query Activity > Automation Studio Activities

D.  

Query Activity > Data Extension Entry Source > Journey Activities

Discussion 0
Question # 8

Northern Trail Outfitters wants to export a data file to its SFTP using Automation Studio. The file should contain all subscribers who did not receive their intended email in the last 24 hours. The automation will be scheduled to run each day.

Which activity is required in the automation?

Options:

A.  

Report Definition Activity

B.  

SendLog Extract

C.  

Data Extract Activity

D.  

SQL Query Activity

Discussion 0
Question # 9

Northern Trail Outfitters upgraded their Marketing Cloud account which now includes a Sender Authentication Package (SAP). They send roughly 300,000 emails a month.

What should they be aware of with respect to sender reputation?

Options:

A.  

They should request a shared IP since their volume is under 500,000 messages per month.

B.  

They should have one SAP for transactional sends and another for commercial sends.

C.  

They should have one dedicated IP address for every 100,000 messages sent per month.

D.  

They should send at least 100,000 messages per month to maintain their sender reputation.

Discussion 0
Question # 10

Northern Trail Outfitters wants to implement a Welcome email. New subscribers signing up on their website should receive the email promptly. They are utilizing Marketing Cloud Connect to connect Sales Cloud and Marketing Cloud.

Which solution should capture the new subscribers?

Options:

A.  

Batch file dropped to SFTP

B.  

File import to data extension

C.  

Smart Capture form on website

D.  

Salesforce Triggered Sends

Discussion 0

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