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Two Ways to Mastery: Learn with the PDF, Validate with the MB-910 Simulator. Know You're Ready and Pass with 100% Confidence. Your Complete Microsoft Dynamics 365 Fundamentals Success Package: Study Anywhere, Test Anywhere.
Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
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Microsoft MB-910 Questions and Answers
A company that provides house cleaning services uses Dynamics 365 Customer Service.
The company wants to set up service scheduling. The company needs to gather the following information:
• Cities in which services are offered.
• Personnel and equipment needed to perform services.
• Availability of personnel.
You need to recommend configuration options.
Which configuration option should you recommend? To answer, drag the appropriate configurations to the correct requirements. Each configuration may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
You plan to use Dynamics 365 Sales to manage an online training business.
Data for users who take training courses will be stored in a contact table using built-in tools.
You need to determine where to store new data.
Which locations should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
A company schedules technicians by using Dynamics 365 Field Service.
You need to demonstrate to the customer which tools are used for the different scheduling types.
Match each tool to its scheduling type.
To answer, drag the appropriate tool from the column on the left to its scheduling type on the right. Each tool may be used once, more than once, or not at all. Each correct match is worth one point.
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The certification demonstrates fundamental knowledge about the customer engagement capabilities of Microsoft Dynamics 365.
Beginner level.
Business owners and individuals seeking to start their journey using Dynamics 365 customer engagement solutions.
Dynamics 365 Customer Insights, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and core capabilities of customer engagement apps in Dynamics 365.
No, it is not a prerequisite but can prepare you for role-based or specialty certifications.
Describing Dynamics 365 Customer Insights, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and exploring the core capabilities of customer engagement apps in Dynamics 365.
Modules range from 1 hour 22 minutes to 2 hours 18 minutes.
The exam is available in English, Japanese, Chinese (Simplified), Korean, French, Spanish, Portuguese (Brazil), Russian, Arabic (Saudi Arabia), Chinese (Traditional), Italian, and German.
TESTED 30 Nov 2025
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