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Salesforce Certified Business Analyst (BA-201)
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Salesforce Certified-Business-Analyst Questions and Answers
A business analyst (BA) is working on a request from a sales leader at Universal Containers. The sales leader has noticed the quality of information on new leads has declined recently. After completing their initial research, the BA concludes that the Salesforce lead intake form needs to be updated to include only essential information. Since several sales teams use the intake form, the BA must get alignment from all of the groups.
How does whiteboarding help the BA collaborate with multiple stakeholders?
Universal Containers is about to kick off a new Salesforce implementation, bringing both sales and service teams onto the platform. Each team has been managing Accounts and Contacts in their own way even though the Accounts and Contacts are shared between the teams. This has resulted in disagreements about what should be built in Salesforce.
Which groups should the business analyst work with to gain full alignment on a common program vision and strategy?
While working on a new Sales Cloud feature request for the sales team at Northern Trail Outfitters, the business analyst (BA) uncovers a workflow which could have an impact on the service team. The sales director assures the BA that the impact to service would be minimal.
Which step should the BA take next?
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In the exam, you'll learn about tools like Salesforce's reports, dashboards, and Einstein Analytics. These tools help you turn data into insights for smart decisions. It's like having a high-tech crystal ball that helps you see what your business needs and how to improve things.
The certification keeps up with the latest in Salesforce by including new features and technologies in the exam. You might find modules on recent updates or new tools. It's like staying tuned to the latest tech news, so you're always in the know.
There's a big demand for Salesforce Business Analysts because companies need experts to help them use Salesforce effectively. New roles are popping up all the time, especially in areas like analytics and automation. It's like being in a field where there's always a new opportunity around the corner.
Choosing Salesforce as a career is a smart move. It's a platform that's used by loads of companies, so you'll have lots of job options. Plus, Salesforce keeps growing and adding new features, so there's always something new to learn. It's like jumping on a fast-moving train that's headed to exciting places.
Salesforce is unique because it's so versatile – you can customize it in so many ways to fit different business needs. The certification trains you to make the most of these features, like using its automation tools or customizing apps. It's like giving you a super toolkit to build solutions that really help businesses grow and succeed.
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