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FSL-201 Dumps - Salesforce - Implementing Field Service Lightning Practice Exam Questions

Salesforce FSL-201 - Salesforce - Implementing Field Service Lightning Braindumps

Salesforce FSL-201 - Field Service Lightning program Practice Exam

  • Certification Provider:Salesforce
  • Exam Code:FSL-201
  • Exam Name:Salesforce - Implementing Field Service Lightning Exam
  • Total Questions:105 Questions and Answers
  • Updated on:Dec 1, 2024
  • Product Format: PDF & Test Engine Software Version
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FSL-201 Question and Answers

Question # 1

Universal Containers’ (UC) Technicians often report seeing competitor’s assets when on-site. UC would like to run a report on which of their customers have competitive assets. How should a Consultant recommend meeting this requirement using the Field Service mobile app?

Options:

A.  

Manually create a competitor’s Asset Record on the Field Service mobile app.

B.  

Use a Quick Action to create a competitor Asset Record on the Field Service mobile app.

C.  

Use a Quick Action to create a Note to explain the competitor’s Asset and attach it to the Work Order.

D.  

Use a Macro to create a competitor Asset Record on the Field Service mobile app.

Discussion 0
Question # 2

Universal Containers wants to use Work Types, since many of their Work Orders require the same Field Service Technician skills. What should the Consultant consider when using Work Types?

Options:

A.  

A change to the skills on a Work Type will affect the required skill on Work Orders previously created from that Work Type.

B.  

A Work Order inherits the Work Types required skills; however, the user has the ability to add/remove skills on the Work Order.

C.  

An existing Work Order Line Item will inherit the required skill of a Work Type, regardless of any existing required skills.

D.  

A Work Order Line Item will inherit their parent Work Order’s Work Type Skills, and the user is unable to make additional changes.

Discussion 0
Question # 3

Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

Options:

A.  

Service Due Date

B.  

Customer Working Hours

C.  

Customer Entitlement

D.  

Service Urgency

Discussion 0

PDF vs Software Version

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FSL-201 FAQs

Salesforce Field Service Lightning is a solution that helps manage field service operations. It connects mobile workers, dispatchers, and customers for seamless service delivery.

FSL includes the Core Field Service app, Field Service Mobile app, and Scheduling and Optimization tools.

Industries like utilities, healthcare, retail, and manufacturing benefit from FSL to manage on-site operations and improve customer satisfaction.

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