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SIAMF Practice Exam Questions and Answers

EXIN BCS Service Integration and Management

Last Update 2 days ago
Total Questions : 40

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Question # 1

The service desk for a particular SIAM ecosystem is provided by an internal service provider.

Who is responsible for managing the performance of the service desk against their service targets?

Options:

A.  

customer organization

B.  

internal service provider

C.  

retained capabilities

D.  

service integrator

Discussion 0
Question # 2

During what stage of the SIAM roadmap should the customer organization first consider how it will balance the level of control it wants to have or delegate to the service integrator?

Options:

A.  

Discovery and Strategy

B.  

Implement

C.  

Plan and Build

D.  

Run and Improve

Discussion 0
Question # 3

What is one of the activities of the Plan and Build Stage of the SIAM roadmap?

Options:

A.  

design the detailed SIAM model

B.  

ongoing organizational change management

C.  

produce the outline business case

D.  

transition to the approved SIAM model

Discussion 0
Question # 4

A customer organization has an internally sourcedservice integrator.

What is a responsibility of the customer organization’s retained capabilities?

Options:

A.  

defining the roadmap for technology, data, and applications

B.  

managing end-to-end performance of the service providers

C.  

performing day to day management of service provision

D.  

providing service communications

Discussion 0
Question # 5

The development of an integrated process model is a critical part in the success of a SIAM implementation.

What approach should a service provider take whendeveloping their process model for the SIAM implementation?

Options:

A.  

adapt and augment their own processes

B.  

use existing processes

C.  

use the customer organization’s processes

D.  

use the service integrator’s processes

Discussion 0
Question # 6

What can an organization use to address the challenge of measuring the success of SIAM?

Options:

A.  

a governance model

B.  

a performance management and reporting framework

C.  

a process model

D.  

structural elements

Discussion 0
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