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Avaya Aura Contact Center Multimedia Implementation Exam

Last Update 3 days ago
Total Questions : 60

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Question # 1

Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?

Options:

A.  

It is used to administer Avaya Aura® Agent Desktop(AAAD) and to monitor Agent performance using a browser-based interface.

B.  

It helps with implementing CTI for installed and browser-based client integrations.

C.  

It provides administrative and management capabilities for CCMM resources.

D.  

It allows an SDK for developers to design custom Computer Telephony Integration (CTI) applications.

Discussion 0
Question # 2

Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?

Options:

A.  

GIVE IVR

B.  

QUEUE TO SKILLSET

C.  

GIVE RAN

D.  

GIVE MUSIC

Discussion 0
Question # 3

You have installed the Avaya Aura® Contact Centersoftware and you are now preparing to test the software connections. What are two functions of the Reference Client? (Choose two.)

Options:

A.  

Testing CTI connections

B.  

Making phone calls

C.  

Testing SIP connections

D.  

Transferring phone calls

Discussion 0
Question # 4

A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?

Options:

A.  

It is loaded on external database.

B.  

It is loaded on the Communication Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue.

C.  

It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue.

D.  

It is loaded onthe Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue.

Discussion 0
Question # 5

Where is the administration of outbound campaigns and management of dialing listsperformed?

Options:

A.  

Contact Center Multimedia Server

B.  

Avaya Aura® Contact Center

C.  

Avaya Proactive Outreach Manager

D.  

Avaya Aura® Media Server

Discussion 0
Question # 6

You have installed an Avaya Aura® Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which componentis responsible for pushing the non-voice contacts to Avaya Aura® Agent Desktop?

Options:

A.  

ССММ

B.  

CCMS

C.  

CCT

D.  

CСMA

Discussion 0
Question # 7

When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which server is associated with the CCT server?

Options:

A.  

Contact Center Multimedia (CCMM)

B.  

License Manager

C.  

Contact Center Manager Administration (CCMA)

D.  

Contact Center Manager Server (CCMS)

Discussion 0
Question # 8

A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outboundcampaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?

Options:

A.  

the Outbound Campaign Management Tool

B.  

the CCMA

C.  

the Multimedia Contact Manager

D.  

the E-mail Manager

Discussion 0
Question # 9

When performing an immediate backup in the Contact Center Database Maintenance utility, which application is the only one that is not selected bydefault?

Options:

A.  

ССМА

B.  

CCMS

C.  

ADMIN

D.  

Offline

Discussion 0
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