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Avaya Aura® Contact Center Implementation Exam
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Avaya 6210 Questions and Answers
In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database. Which component, installed on Contact Center Multimedia (CCMM), connects to the Email server at regular intervals to access configured mailboxes?
Which core Contact Center component manages functions such as the logic for call processing, call treatment, call handling, call presentation and the accumulation of data into historical and real-time databases?
Which three Operating Systems are supported for an Avaya Agent Desktop (AAD) client installation?
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This certification exam validates your skills in installing, configuring, and implementing Avaya Aura Contact Center solutions in a real-world enterprise environment.
Ideal for Avaya implementation specialists, system engineers, and IT professionals working with customer engagement systems.
The exam includes areas like system architecture, installation, configuration, scripting, security, and troubleshooting.
You can expect approximately 65 questions.
A score of 68% or higher is required to pass.
You’ll have 90 minutes to complete the test.
The fee is typically $125–$150 USD, but this may vary by region.
There are no strict prerequisites, but experience with Avaya Aura and networking fundamentals is highly recommended.
It can be challenging, especially if you're new to Avaya platforms. Hands-on experience is key.
Contact center systems are mission-critical for businesses—certified professionals are in high demand to ensure uptime and performance.
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