Avaya Aura Contact Center Implementation Exam
Last Update 5 days ago
Total Questions : 124
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Which Avaya Aura® Contact Center component requires the Communication Control Toolkit and Contact Center Multimedia components?
In Contact Center Release 7, Contact Center Manager Administration (CCMA) stores information in a Cache Database.
Which three statements regarding the Cache database are true? (Choose three.)
Contact Center License Manager provides central control and administration of licensing for Avaya Aura® Contact Center (AACC). Before installing the AACC software, you must choose a license type and a licensing mechanism. The licensing options available to you depend on your Contact Center solution type (AML-based or SIP-enabled), and on the ordering process you use.
Which three license types does Contact Center License Manager support? (Choose three.)
Which two statements about the License Manager (LM) Configuration utility are true? (Choose two.)
After the Avaya Aura® Media Server High Availability (HA) pair is formed, several Element Manager pages display new features that reflect the new paired High Availability state/status.
In the primary AAMS Element Manager navigation pane, which three features do you need to status? (Choose three.)
You have been asked to install an Avaya Aura® Contact Center High Availability (HA) solution for a customer who already has an existing AACC solution. You have installed the Standby server and entered all of the IP Address information in the HA configuration tool on the existing Primary AACC server.
What is the next required step?
After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored within the CCMM server database. Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)
Which core Contact Center component manages functions such as the logic for call processing, call treatment, call handling, call presentation and the accumulation of data into historical and real-time databases?
Which three Operating Systems are supported for an Avaya Agent Desktop (AAD) client installation?
In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database. Which component, installed on Contact Center Multimedia (CCMM), connects to the Email server at regular intervals to access configured mailboxes?
Avaya Aura® Contact Center (AACC) supports VMware® vSphere. VMware® vSphere allows multiple copies of the same operating system or several different operating systems to run as virtual machines on a large x86-based host hardware server.
Which three statements regarding the AACC server types supported on an AML-based Avaya CS1000 when installed on a VMware® virtual machine are true? (Choose three.)
Which server type can be configured under Server Settings in the Contact Center Multimedia Administration tool?
Which features should be enabled in the Windows Server operating system before you install Avaya Aura® Contact Center?
After completing the Avaya Aura® Contact Center installation, you want to display the installation log.
What is the path to the log?
Orchestration Designer (OD) is used to create applications with instructions that determine the sequence of steps a contact follows after the contact arrives at the Contact Center.
Which three statements regarding the Orchestration Designer tool are true? (Choose three.)
You have installed the Avaya Aura® Contact Center software and you are now preparing to test the software connections. What are two functions of the Reference Client? (Choose two.)
Where are all agents used in the Avaya Aura® Contact Center POM integration administered?
Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?
TESTED 05 May 2024
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