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6210 Avaya Aura® Contact Center Implementation Exam is now Stable and With Pass Result | Test Your Knowledge for Free

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Avaya Aura® Contact Center Implementation Exam

Last Update 22 hours ago
Total Questions : 65

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Question # 11

Avaya Aura® Contact Center (AACC) supports VMware® vSphere. VMware® vSphere allows multiple copies of the same operating system or several different operating systems to run as virtual machines on a large x86-based host hardware server.

Which three statements regarding the AACC server types supported on an AML-based Avaya CS1000 when installed on a VMware® virtual machine are true? (Choose three.)

Options:

A.  

Voice and Multimedia Contact Server with Avaya Aura® Media Server

B.  

Multimedia Contact Server Only

C.  

Voice and Multimedia Contact Server without Avaya Aura® Media Server

D.  

Voice Contact Server Only

Discussion 0
Question # 12

Which server type can be configured under Server Settings in the Contact Center Multimedia Administration tool?

Options:

A.  

Inbound Mail License Server

B.  

Inbound Mail Server

C.  

Inbound Mail Manager Server

D.  

Inbound Mail Application Server

Discussion 0
Question # 13

Which features should be enabled in the Windows Server operating system before you install Avaya Aura® Contact Center?

Options:

A.  

IIS and XPS Viewer to view reports on the server.

B.  

Storage Manager for SAN’s for managing the remote backups and IIS

C.  

TFTP Client to Backup of the CCMA configuration files to remote TFTP Server and XPS Viewer to view reports on the server.

D.  

Remote Desktop Connection and Windows Server Backup for running CCMA Server backups.

Discussion 0
Question # 14

After completing the Avaya Aura® Contact Center installation, you want to display the installation log.

What is the path to the log?

Options:

A.  

D:\Avaya\Logs\Sysops

B.  

C:\Logs\Sysops

C.  

D:\Avaya\Logs\PVI

D.  

C:\Avaya\Logs\Sysops

Discussion 0
Question # 15

Orchestration Designer (OD) is used to create applications with instructions that determine the sequence of steps a contact follows after the contact arrives at the Contact Center.

Which three statements regarding the Orchestration Designer tool are true? (Choose three.)

Options:

A.  

OD application steps can include call treatments, such as music or ringback.

B.  

OD allows you to view real-time statistics for each skillset.

C.  

OD applications can provide call routing, such as skill-based routing.

D.  

OD provides a graphical editor to create Contact Center Task Flow Executor (TFE) flows.

Discussion 0
Question # 16

You have installed the Avaya Aura® Contact Center software and you are now preparing to test the software connections. What are two functions of the Reference Client? (Choose two.)

Options:

A.  

Testing CTI connections

B.  

Making phone calls

C.  

Testing SIP connections

D.  

Transferring phone calls

Discussion 0
Question # 17

Where are all agents used in the Avaya Aura® Contact Center POM integration administered?

Options:

A.  

Avaya IQ

B.  

Avaya Aura® Experience Portal

C.  

Avaya Proactive Outreach Manager

D.  

Contact Center Manager Administration

Discussion 0
Question # 18

Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?

Options:

A.  

GIVE IVR

B.  

QUEUE TO SKILLSET

C.  

GIVE RAN

D.  

GIVE MUSIC

Discussion 0
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