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C-KPIP Practice Questions

Certified KPI Professional Exam

Last Update 1 day ago
Total Questions : 75

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Question # 11

Which of the following design features for graphs should be used?

Options:

Listing the name and legend of the graph

Overlapping different types of graphs one on top of the other

Strong grid bars

Dark backgrounds

Discussion 0

Question # 12

Who is responsible for providing KPI data for report generation?

Options:

Report generator

Data custodian

KPI owner

Strategy/Performance Manager

Discussion 0

Question # 13

At what stage in the KPI implementation project should KPIs be linked to rewards?

Options:

Never

It should be done in conjunction with the rewards and recognition program coordinated by HR

Immediately, upon activation

Within 12 months of implementation

Discussion 0

Question # 14

Which type of graph is ideal for trend analysis?

Options:

Line charts

Spaghetti charts

Bullet graphs

Scatter graphs

Discussion 0

Question # 15

Which of the following statements are secondary research sources as part of the KPI selection process?

Options:

Front-line employees’ input

Competitors’ annual reports

None of the answers

Supplier focus groups

Discussion 0

Question # 16

Initiatives should start with:

Options:

Value drivers

Nouns

KPI

Verbs

Discussion 0

Question # 17

Which of the following statements is considered to be a KPI activation tool?

Options:

Data gathering process map

Heinrich’s Pyramid

Performance Healthogram

Ishikawa diagram

Discussion 0

Question # 18

Which of the following KPIs will influence “Service backlog (#)”?

Options:

Service lead time (# / time)

Revenue ($)

Service complaints responded to (%)

Productivity

Discussion 0

Question # 19

Objectives should start with:

Options:

Adjectives

Value drivers

Action verbs

Nouns

Discussion 0

Question # 20

Which KPI should be used to balance “Innovation ideas expressed by staff (#)”?

Options:

Innovation ideas expressed by customers (#)

Innovation ideas implemented (%)

Implement 2 new innovation ideas by the end of the quarter

Innovation ideas per staff member (#)

Discussion 0

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