Free Certified Agile Service ManagerV2.1 Practice Questions

A.  

Lean

B.  

DevOps

C.  

ITIL

D.  

Scrum

A.  

Shift IT's main focus to software development

B.  

Put strict control on changes and only allow them early in development

C.  

Be more collaborative

D.  

Both A and C

A.  

Ensuring the Team is customer-focused

B.  

Writing clear user stories

C.  

Removing impediments to their progress

D.  

All of the above

A.  

To improve the flow of processes while reducing cost

B.  

To remove waste and have fewer defects

C.  

To eliminate unnecessary code or functionality

D.  

To improve overall customer value

A.  

Items that need to be completed during the Sprint for success

B.  

Shared understanding of expectations for an increment or backlog item

C.  

From the Sprint Review, a description of what was completed during the Sprint

D.  

When a Team completes all of their work for a Sprint

A.  

A standard for delivering software

B.  

A production philosophy that focuses on improving customer value

C.  

A method of work that pulls the flow of work

D.  

The DevOps values

A.  

Enables the ability to do something when and how it is needed or desired

B.  

A set of activities that flow from the start of development to software deployment

C.  

All the activities from a customer request to a delivered product or service

D.  

The importance, worth, or usefulness of an IT service

A.  

A set of interrelated microprocesses for an effective and efficient service management process

B.  

A collection of integrated microprocesses for a successful service management practice

C.  

An organized structure for developing microprocesses that provide value

D.  

An interrelated collection of microprocesses that support Scrum

A.  

Conduct regular reviews of practices and processes

B.  

Identify and eliminate waste

C.  

Ensure alignment with other practices and processes

D.  

Confirm ongoing relevancy and value creation

A.  

Sprint Review

B.  

Sprint Retrospective

C.  

Practice Planning

D.  

Process Startup