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CDFOM Practice Questions

Certified Data Center Facilities Operations Manager

Last Update 2 days ago
Total Questions : 60

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Our EPI Data Centre practice questions crafted to reflect the domains and difficulty of the actual exam. The detailed rationales explain the 'why' behind each answer, reinforcing key concepts about CDFOM. Use this test to pinpoint which areas you need to focus your study on.

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Question # 1

Heavy equipment needs to be moved to another side of the computer room so that the three (3) workers can continue their drilling and cutting off the wall for a new cable tray. Four (4) staff members are required to move the equipment so there is one extra staff member required to assist. The safety manager who is overseeing the works is asked to help moving the equipment.

Is the safety manager allowed to step in and assist with the move?

Options:

A.  

No

B.  

Only when the total weight per person does not exceed the maximum allowed by local regulations

C.  

Only if this does not create a security vulnerability

D.  

Yes

Discussion 0
Question # 2

In document management, what is the objective of the publication process?

Options:

A.  

To comply with the document management system requirements

B.  

To create a document following the rules of the document management system

C.  

To ensure the correct version is available in all required locations

D.  

To archive documents for easy retrieval

Discussion 0
Question # 3

Customers complain that reported incidents are responded to at first but then seem to disappear after a while with the customer no longer receiving a proper follow-up.

What is the most likely cause of this?

Options:

A.  

The service desk application is not configured to send automatic ‘ticket closed’ emails

B.  

The overall staff skill levels are insufficient to support the customer

C.  

Incomplete shift hand-over

D.  

The data center does not have adequate contingency in the resource allocations

Discussion 0
Question # 4

A service requirements analysis has concluded that a vendor is required for the upcoming project. Planning is tight and budget approval is not required.

What should you advise?

Options:

A.  

Request RFIs to identify suitable vendors

B.  

Select pre-approved vendors for conducting a RFP

C.  

Postpone the project to avoid the planning becoming a risk factor

D.  

Opt-out of RFP and appoint a suitable vendor

Discussion 0
Question # 5

Customers complain about support response times being too slow. After a check with the vendor about the agreed SLAs, it is concluded that no violation occurred.

What is the likely cause of the customers complaining?

Options:

A.  

There is not enough operations staff to respond to customer complaints

B.  

The Underpinning Contract with the vendor is not aligned with the customer Service Level Agreement

C.  

Customers involved receive standard support only and should upgrade to a premium support level

D.  

Service Level Agreement reporting is unclear

Discussion 0
Question # 6

To set up a framework for an effective environmental management system, which standard should be followed?

Options:

A.  

EU-COC

B.  

ISO 5001

C.  

LEED

D.  

ISO 14001

Discussion 0
Question # 7

When is the right moment to label assets?

Options:

A.  

The moment support and maintenance contracts apply

B.  

The moment of unpacking the equipment

C.  

The moment of testing the equipment

D.  

The moment of commissioning the equipment for production

Discussion 0
Question # 8

The organization plans for implementing an information security management system (ISMS).

By doing so, what is the main objective?

Options:

A.  

Preservation of an organizations’ financial and organizational records

B.  

Preservation of confidentiality and format of organizational assets

C.  

Preservation of confidentiality, integrity and availability of organizational assets

D.  

Preservation of customer agreements and records

Discussion 0
Question # 9

The data center organization has all its services prepared and wishes to announce the outcome to its customers so that they can place their order.

What document – or information – will it share?

Options:

A.  

Service portfolio

B.  

Business continuity plan

C.  

Needs analysis report

D.  

Service catalog

Discussion 0
Question # 10

Which process is not part of the 6-step document management life cycle?

Options:

A.  

Creation

B.  

Publication

C.  

Provisioning

D.  

Destruction

Discussion 0
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