ITIL Foundation (V4)
Last Update 6 days ago
Total Questions : 503
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Which dimension of service management considers the workflows and controls needed to deliver services?
Which dimension considers the application of artificial intelligence to service management?
Which guiding principle recommends consideration of the four dimensions in order to make something as effective and as useful as it needs to be?
In service relationships, what is a benefit of identifying consumer roles?
Which phase of problem management includes analysing incidents to look for patterns and trends?
What are typically recognized through notifications created by an IT service, CI or monitoring tool?
Which practice needs people who understand complex systems and have creative and analytical skills?
Which practice provides users with a way to get various requests arranged, explained and coordinated?
Which practice has a purpose that includes helping the organization to maximize value, control costs and manage risks?
Which practice identifies metrics that reflect the customer's experience of a service?
Which ITIL practice recommends performing service reviews to ensure that services continue to meet the needs of the organization?
Identify the missing words in the following sentence.
The purpose of the [?] is to ensure that the organization continually co-creates value with all stakeholders in line with the organization's objectives.
Identify the missing work in the following sentence.
An organization which is undertaking an improvement initiative should [?] the existing methods and services when building for the future.
Which statement about the input and output of the value chain activities is CORRECT?
Which practice performs reviews to ensure that services continue to meet the needs of the customers?
Which is a financially valuable component that can contribute to the delivery of a service?
Which practice requires focus and effort to engage and listen to the requirements, issues, concerns and daily needs of customers?
Which of the following is the MOST important for effective incident management?
Which TWO BEST describe the guiding principles?
Which of the four dimensions contributes MOST to defining activities needed to deliver services?
When using the ‘continual improvement model, which information should be produced by an organization to understand where the organization is now?
Which TWO of the following statements are MOST associated with the optimize and automate' guiding principle?
1. It is important to assess which method of communication is appropriate 'or each type of stakeholder.
2. Complex systems should be designed with an understanding of how the components' parts are related.
3. Organizations should consider whether technology could improve the eficiency o' manual processes.
4 It is important to understand the organization's objectives when assessing the impact of potential improvements.
For which purpose would the continual improvement practice use a SWOT analysis?
Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed
Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?
Which guiding principle recommends collecting data before deciding what can be re-used?
What should be done first when applying the 'focus on value' guiding principle?
Which guiding principle is PRIMARILY concerned with consumer's revenue and growth?
Which value chain activity ensures the availability of service components?
Which of the four dimensions include, the knowledge bases needed to deliver and manage services?
What role would be MOST suitable for someone with tots of experience working in IT and business roles?
They also have experience of managing relationships with various stakeholders, including suppliers and business managers.
Which two are considered part of the ‘organizations and people’ dimension of service management?
1.Systems of authority
2.Culture
3.Relationships between organizations
4.Workflows
Which step of the continual improvement model includes baseline assessments?
Which practice nurtures links with stakeholders at strategic and tactical levels'?
Which practice coordinates the classification, ownership and communication of service requests and incidents?
Which activity captures the demand for incident resolution and service requests?
Which TWO statements about an organization’s culture are CORRECT? (Choose two.)
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization
In which TWO situations should the ITIL guiding principles be considered?
1. In every initiative
2. In relationships with all stakeholders
3. Only in specific initiatives where the principle is relevant
4. Only in specific stakeholder relationships where the principle is relevant
Which ITIL practice has a purpose that includes reducing the likelihood of incidents?
Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?
Identify the missing words in the following sentence.
The management of information security incidents usually requires [?].
A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?
TESTED 29 Apr 2024
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