Free ITIL Foundation (V4) Practice Questions

A.  

Authorizing the budget for the service

B.  

Provisioning the service

C.  

Defining the requirements for the service

D.  

Using the service

A.  

Each value chain activity receives inputs and provides outputs

B.  

The organization’s governance will determine the inputs and outputs of each value chain activity

C.  

Some value chain activities only have input, whereas others only have outputs

D.  

Input and output are fixed for each value chain activity

A.  

Monitoring and event management

B.  

Service level management

C.  

Change enablement

D.  

Service desk

A.  

Configuration item

B.  

Sponsor

C.  

IT asset

D.  

Service offering

A.  

Service desk

B.  

Supplier Management

C.  

Service request management

D.  

Service level management

A.  

A variety of access channels

B.  

Balanced scorecard review

C.  

Automated pipelines

D.  

Collaboration tools and techniques

A.  

1 and 4

B.  

3 and 4

C.  

1 and 2

D.  

2 and 3

A.  

Value streams and processes

B.  

Partners and suppliers

C.  

Information and technology

D.  

Organizations and people

A.  

The system of directing and controlling an organization

B.  

A model to help meet stakeholders expectations

C.  

Recommendations to help an organization in all aspects of its work

D.  

A need from consumers for new or changes services

A.  

A request for normal operation to be restored

B.  

A request to implement a security patch

C.  

A request for access to a file

D.  

A request to investigate the cause of an incident