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Service-Cloud-Consultant Dumps - Salesforce Certified Service cloud consultant (WI24) Practice Exam Questions

Salesforce Service-Cloud-Consultant - Salesforce Certified Service cloud consultant (WI24) Braindumps

Salesforce Service-Cloud-Consultant - Certified Service Cloud Consultant Practice Exam

  • Certification Provider:Salesforce
  • Exam Code:Service-Cloud-Consultant
  • Exam Name:Salesforce Certified Service cloud consultant (WI24) Exam
  • Total Questions:177 Questions and Answers
  • Updated on:Jul 12, 2024
  • Product Format: PDF & Test Engine Software Version
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Salesforce Service-Cloud-Consultant This Week Result

Service-Cloud-Consultant Question and Answers

Question # 1

Cloud kicks needs a way for external customers to easily create cases. Customers will need to attach files that can often be 40 MB in size.

Options:

A.  

Experience Cloud Create Case Form

B.  

Web-to-Case

C.  

Contact Request Flow

D.  

On-Demand Email-to-Case

Discussion 0
Question # 2

Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. A mobile workforce can be dispatched to support customers. Dispatching a worker comes at a high cost, and available appointment times are typically several weeks in the future.

What is the recommended method to improve the support experience while providing expert-level support?

Options:

A.  

Omni-Channel Routing

B.  

Visual Remote Assistant

C.  

Workforce Engagement Self Scheduling

D.  

Field Service Scheduler

Discussion 0
Question # 3

what approach should a consultant use to ensure that knowledge search

only display articles for a servcie agents product specialization ?

Options:

A.  

Crreate an article action for each record type;assign record types to service agents

B.  

Create a page layout for each record type ;assign layouts to servce agents

C.  

Create a permission set for each record type ;assignpermisisons to service agents

D.  

create a data category for each product assign data categories to service agents.

Discussion 0

PDF vs Software Version

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Service-Cloud-Consultant FAQs

Oh yes, this exam is a big deal! It's like the crown jewel for experts in Salesforce's Service Cloud. It shows you're a top player in delivering customer service magic through CRM.

Buckle up, it's a 105-minute journey with about 60 questions. It's like a thrilling rollercoaster ride, and each question is a twist and turn.

No Anyone can attempt it.

You'll explore service clouds, data modeling, omnichannel, and more. It's like being equipped with a superhero's toolkit for customer service.

The exam has multiple-choice questions and scenarios. You'll need to flex your CRM muscles in various scenarios. And yes, there's a time limit for each section.

As a Salesforce Certified Service Cloud Consultant, you'll be the go-to person for designing and implementing top-notch customer service solutions.

The average salary range for Salesforce Certified Service Cloud Consultants can vary based on factors like location, experience, and the specific employer. However, on average, you can expect a salary in the range of $90,000 to $140,000 per year.

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