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Salesforce Service-Cloud-Consultant
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Salesforce Service-Cloud-Consultant Questions and Answers
Cloud Kicks (CK) uses Lightning Knowledge and has set up Data Categories. CK uses Data Category Visibility to control access based on products and geographic location. The admin plans to enable ‘Use standard Salesforce sharing’ in Sharing Settings under Knowledge Settings.
Which consideration should the admin be aware of when making this change?
Universal Containers (UC) has created a new partner onboarding process that requires an agent to create 10 open activities that correlate to a step of the onboarding experience. UC typically adds 20 new partners a week. Creating activities is labor intensive and can take up to 20 minutes each to complete.
What is a cost-effective method for agents to create these activities?
Universal Containers is considering additional channels for its customers to communicate directly with customer support reps. Currently, customers are able to open support tickets through social media, web chat, phone, and SMS.
In addition to Digital Engagement, what should a consultant recommend to meet the requirement?
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Oh yes, this exam is a big deal! It's like the crown jewel for experts in Salesforce's Service Cloud. It shows you're a top player in delivering customer service magic through CRM.
Buckle up, it's a 105-minute journey with about 60 questions. It's like a thrilling rollercoaster ride, and each question is a twist and turn.
No Anyone can attempt it.
You'll explore service clouds, data modeling, omnichannel, and more. It's like being equipped with a superhero's toolkit for customer service.
The exam has multiple-choice questions and scenarios. You'll need to flex your CRM muscles in various scenarios. And yes, there's a time limit for each section.
As a Salesforce Certified Service Cloud Consultant, you'll be the go-to person for designing and implementing top-notch customer service solutions.
The average salary range for Salesforce Certified Service Cloud Consultants can vary based on factors like location, experience, and the specific employer. However, on average, you can expect a salary in the range of $90,000 to $140,000 per year.
Salesforce Certified Service Cloud Consultant (Service-Con-201)
Administer and Maintain Service Cloud Exam
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