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Free Agentforce Field Service and Operations Consultant Practice Questions

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Exam style questions across every FS-Con-101 domain

Last Update 2 days ago
Total Questions : 123

Start with our free FS-Con-101 practice questions, carefully crafted to mirror the domains, phrasing, and difficulty of the real Field Service Lightning program exam. Each FS-Con-101 exam question comes with a detailed rationale that explains not just which answer is correct but why the others fall short. That's how concepts stick. Use the free set to benchmark yourself: identify your Salesforce weak domains, see where you're losing marks, and build a focused study plan in minutes.

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Question # 1

The system administrator at Ursa Major Solar creates several different actions. The actions were added to the relevant layouts. During Testing, it was determined that all of the actions were appearing on the Salesforce mobile app, but the actions were unavailable on the Field Service mobile app.

What would prevent an action from displaying in the Field Service mobile app?

Options:

A.  

Object-specific quick actions are only available in the Field Service mobile app.

B.  

Action types of Create a Record are unavailable on the Field Service mobile app.

C.  

The actions were missing on the Salesforce Classic Publisher section on the page layout.

D.  

The quick action for the app extension was not configured in Field Service mobile settings.

Discussion 0
Question # 2

Universal Containers tracks customer issues in its call center. Sometimes a Technician Is required at the customer’s location to resolve the issue.

Which sequence of steps should a Consultant recommend to dispatch the Technician?

Options:

A.  

Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.

B.  

Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.

C.  

Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.

D.  

Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.

Discussion 0
Question # 3

Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly from withinThe Salesforce Field Service mobile app. Once a replacement has been made, where can the Asset Relationships be viewed?

Options:

A.  

Both the Primary Assets and Related Assets related lists on the Work Order object

B.  

Both the Primary Assets and Related Assets related lists on the Asset object

C.  

Only the Primary Assets related list on the Asset object

D.  

Only the Primary Assets related list on the Work Order object

Discussion 0
Question # 4

At Universal Containers, the Service Territory member’s time zone is one Hour behind the Service Territory time zone.

How should the Consultant ensure proper scheduling and optimization for the Member?

Options:

A.  

Change the time zone on the Service Territory Member’s user record to match the Service Territory’s Time zone.

B.  

Add one hour to the start and end times on the Service Territory Member’s Operating Hours.

C.  

Add one hour to the start and end times on the Service Territory.

D.  

Subtract one hour from the start and end times on the Service Territory.

Discussion 0
Question # 5

Universal Containers wants to invoice its customer for the parts used when performing repairs on installed Assets. What should a Consultant recommend to track the price of the parts consumed?

Options:

A.  

Use Opportunity Line Items and Price Books.

B.  

Use Assets and Products.

C.  

Use a custom object and Assets.

D.  

Use Products and Price Books.

Discussion 0
Question # 6

Technicians often need to generate a report in the customer’s language.

Which configuration should the Consultant recommend to meet the requirement?

Options:

A.  

Update the Default Language of the Organization.

B.  

Add the Language field to the Contact Page Layout.

C.  

Add the Service Report Language field to the Work Order Page Layout.

D.  

Update the Language of the current User.

Discussion 0
Question # 7

Universal Containers outsources 100 hours of weekly maintenance to anExternal Contractor. Jobs are assigned to a Contractor Manager instead of individualExternal technicians. The Contractor Manager is in charge of updating Service Appointments and Work Orders upon completion.

How should a Consultant implement the requirement?

Options:

A.  

Create the Contractor Manager as a Crew Service Resource.

B.  

Set the Contractor Manager as a Capacity-Based Service Resource.

C.  

Set the individual Technicians as Capacity-Based Service Resources.

D.  

Create the individual Technicians as Service Crew Members.

Discussion 0
Question # 8

Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly Inspections for all customers in their region. Each inspection should be completed within a single visit and include All installed assets on site.

Which two Maintenance Plan settings should the Consultant recommend? Choose 2 answers

Options:

A.  

Work Order Generation Method – One Work Order per Asset

B.  

Service Appointment Generation Method = One Service Appointment per Work Order

C.  

Work Order Generation Method – One Work Order Line Item per Asset

D.  

Service Appointment Generation Method – One Service Appointment per Work Order LineItem

Discussion 0
Question # 9

Universal Containers (UC) has 140 service resources who handle 2,400Service appointments per day.

How should UC define Service Territories to ensure a high quality of optimization andDispatcher experience?

Options:

A.  

One Service Territory with four Polygons

B.  

Two Service Territories that split the Service Resources evenly

C.  

Three Service Territories with fewer than 50 resources

D.  

Five Service Territories with fewer than 500 Service Appointments per day

Discussion 0
Question # 10

One of Universal Containers’ customers reported that the Technician sent to their site left without cleaning up the work areaAfterward. How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?

Options:

A.  

Create a new Work Order Validation Rule.

B.  

Assign the Technician to a new Service Territory.

C.  

Remove the Technician as a Preferred Resource.

D.  

Create an Excluded Resource for the Account.

Discussion 0

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