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GCX-GCD Practice Questions

Genesys Cloud CX: Developer Certification

Last Update 1 day ago
Total Questions : 76

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Question # 11

The application requesting to create a new user does not need a specific scope.

Options:

A.  

True

B.  

False

Discussion 0
Question # 12

Arrange the following five stages of migrating from a BYOC Cloud or Genesys Cloud CX Voice to a hybrid media organization in the correct order?

1. Placing your edges into the Genesys Cloud CX hybrid media edge group.

2. Pairing your new BYOC premises edges to Genesys Cloud CX.

3. Configuring edge interfaces to use site interconnects.

4. Enabling and configuring site links

5. Making your organization hybrid media capable

Options:

A.  

5,2,1,3,4

B.  

2,1,3,4,5

C.  

1,3,2,5,4

D.  

4,1,2,5,3

Discussion 0
Question # 13

Where, in Genesys Cloud CX, can you search for people in your organization and add external contacts?

Options:

A.  

Documents

B.  

Activity

C.  

Directory

D.  

Location

Discussion 0
Question # 14

You can add a new Prompt using API endpoints.

Options:

A.  

True

B.  

False

Discussion 0
Question # 15

Which description best describes the goal of the following Analytics Request Body POST to /api/v2/analytics/conversations/details/query?

Question # 15

Options:

A.  

To get all email conversations with more than 15 minutes of Agent Handle Time for a specific queue in descending order.

B.  

To get all email conversations with less than 15 minutes of Agent Handle Time for a specific queue in ascending order.

C.  

To get all email conversations with less than 15 minutes of Agent Handle Time for a specific queue in descending order.

D.  

To get all email conversations with more than 15 minutes of Agent Handle Time for a specific queue in ascending order.

Discussion 0
Question # 16

When you reply to an email message, you can attach a file to send with the email reply.

What is the maximum message size, including attachments? How can you work around this limitation?

Options:

A.  

40 MB per message (after base64 encoding) with no workaround

B.  

40 MB per message (after base64 encoding) You can work around this limitation by including links to large documents stored in Content Management.

C.  

20 MB per message (after base64 encoding) You can work around this limitation by including links to any third-party cloud storage service.

D.  

20 MB per message (after base64 encoding) You can work around this limitation by splitting the files and sending several email interactions.

E.  

5 MB per message (after base64 encoding) with no workaround.

Discussion 0
Question # 17

Your contact center wants to track the outcome of calls and chats.

What can be configured within Genesys Cloud CX to provide this functionality?

Options:

A.  

Account Codes

B.  

Wrap-up Codes

C.  

Resolution Codes

D.  

Status

Discussion 0
Question # 18

Genesys provides a set of developer tools to test and fine-tune your requests to access Genesys Cloud CX APIs.

Select all the developer tools in the following list. (Choose three.)

Options:

A.  

API Explorer

B.  

Notifications

C.  

Reports

D.  

Archy

Discussion 0
Question # 19

Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?

Options:

A.  

Availability

B.  

SIP Access Control

C.  

Outbound

D.  

Calling

Discussion 0
Question # 20

In Code Authorization grant OAuth flow, a code is exchanged for a token.

Options:

A.  

True

B.  

False

Discussion 0
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