Health-Cloud-Accredited-Professional Practice Exam Questions and Answers

Bloomington Caregivers aims to bulk upload information to support Provider Search and the Provider Relationship Card in Salesforce Health Cloud. Implementing this requires populating various provider-related objects efficiently. Two best practice methods for achieving this are:

1. Using Composite API Requests (Answer C):

Purpose: The Composite API allows for the creation and linking of multiple related records in a single API call. This is particularly beneficial when dealing with complex data models involving multiple objects, as it ensures data integrity and reduces the number of API calls.

Implementation Steps:

Prepare Data Payload: Structure your data in a JSON format that includes all necessary records and their relationships.

Make Composite API Call: Use the Composite API to submit the data payload, which will process the creation of multiple records in a single transaction.

Verify Data Integrity: After the API call, confirm that all records have been created and linked correctly.

Advantages:

Efficiency: Reduces the number of API calls by bundling multiple operations into one request.

Atomic Transactions: Ensures that all operations succeed or fail together, maintaining data consistency.

Migrating from Service Cloud to Health Cloud requires several prerequisites to ensure successful installation and functionality of the Health Cloud managed package:

Log a Support Case to Enable Person Accounts (Option B):

Health Cloud relies on Person Accounts to manage patients as individuals.

Administrators must contact Salesforce Support to enable Person Accounts in the org since this cannot be activated through Setup.

Enable Contacts to Relate to Multiple Accounts (Option C):

This functionality allows a contact (e.g., a patient) to be associated with multiple accounts, such as primary care providers, specialists, or insurance entities.

Navigate to Setup > Account Settings, and enable Contacts to Multiple Accounts.

Enable Chatter Settings (Option E):

Chatter is used in Health Cloud for collaboration and real-time updates.

Administrators must ensure Chatter is activated to support case discussions, timeline sharing, and other collaborative features.

Option A: While enabling data protection is important, it is not a prerequisite for installing Health Cloud.

Option D: Enabling Person Accounts is correct, but it is done via a support case (Option B).

Advanced Therapy Management (ATM) in Salesforce Health Cloud is specifically designed to support complex workflows and scheduling requirements, particularly for therapies involving multiple interdependent appointments. For a gene therapy program, ATM provides these features:

Reschedule Part of the Appointment Chain (Option A):

In complex workflows where multiple steps are involved (e.g., collection, processing, infusion), ATM allows administrators to reschedule individual appointments within the chain without disrupting the entire workflow.

This flexibility is crucial for accommodating unexpected delays or changes in the therapy process.

Book Multi-Step Appointments (Option B):

ATM supports the scheduling of interdependent, multi-step appointments that are a common feature of advanced therapies such as gene therapy.

For example, steps like apheresis, manufacturing, and infusion can be scheduled in sequence, ensuring coordination across various stakeholders.

Optimize Appointment Chain with Einstein (Option C):

While optimization using Einstein is a broader Salesforce capability, it is not directly tied to Advanced Therapy Management's out-of-the-box scheduling features.

Schedule a Telehealth Appointment (Option D):

Telehealth appointments are not the focus of ATM, which is designed for in-person and complex therapy workflows.