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ITIL-4-Specialist-High-velocity-IT Practice Questions

ITIL 4 Specialist: High-velocity IT (HVIT) Exam

Last Update 4 days ago
Total Questions : 40

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Question # 1

What is the BEST way for a software development organization to encourage ethical behaviours?

Options:

A.  

By defining policy that requires ethics to be considered by staff

B.  

By using machine learning algorithms to take decisions, instead of relying on people

C.  

By using agile methods to ensure people focus on the detail of each individual sprint

D.  

By running workshops where people discuss scenarios that have ethical significance

Discussion 0
Question # 2

A provider has researched a market opportunity, created an initial product concept, built a pilot version, and gathered feedback from early adopters.

Which stage of the digital product lifecycle is the provider MOST clearly operating in?

Options:

A.  

Retire

B.  

Obtain/build

C.  

Engage

D.  

Support

Discussion 0
Question # 3

How can the ' business analysis ' practice contribute to a loosely coupled system architecture?

Options:

A.  

By designing how the components of the solution interact

B.  

By aligning service levels with consumer expectations

C.  

By translating user needs into requirements for each component

D.  

By defining the minimal viable requirements for the product

Discussion 0
Question # 4

A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team’s goals.

Which are the TWO BEST examples the service provider can present as evidence that value had been realized?

The sales team will be able to:

    Use data analytics to sell more products to its customers

    Send customers quick and personalized responses to enquiries

    Receive training on the basic features of the service

    Provide more frequent reports to the sales manager

Options:

A.  

1 and 2

B.  

2 and 3

C.  

3 and 4

D.  

1 and 4

Discussion 0
Question # 5

Which statement about high-velocity IT is CORRECT?

Options:

A.  

The required velocity should be based on the nature of an organization

B.  

Levels of utility or warranty might have to be sacrificed for higher velocity

C.  

Organizations should assign a high priority to high-velocity transformations

D.  

Moving to a high-velocity way of working will reduce costs and risks

Discussion 0
Question # 6

An organization has introduced software engineering practices such as continuous integration and continuous delivery in order to accelerate the delivery of its innovative new products and services. The organization needs to balance these new ways of working and continued compliance with internal and external policies.

Which practice would MOST help the organization to achieve this?

Options:

A.  

Service validation and testing

B.  

Monitoring and event management

C.  

Problem management

D.  

Risk management

Discussion 0
Question # 7

An organization has a large and complex infrastructure which often leads to incidents that impact users.

Which is the BEST technique to use to improve this situation?

Options:

A.  

DevOps Audit Defense Toolkit

B.  

Chaos engineering

C.  

Continuous testing

D.  

Definition of done

Discussion 0
Question # 8

Which high-velocity IT objective MOST supports delivering product functionality in small increments?

Options:

A.  

Valuable investments

B.  

Co-created value

C.  

Fast development

D.  

Assured conformance

Discussion 0
Question # 9

Which high-velocity IT objective can be based on competences, such as improved decision-making, that result from the effective use of IT products and services?

Options:

A.  

Valuable investments

B.  

Fast development

C.  

Resilient operations

D.  

Assured conformance

Discussion 0
Question # 10

An organization says it wants to become “high velocity,” so it instructs all teams to release changes faster. As a result, failed changes increase, employees feel pressured, and customers complain about instability.

What is the BEST conclusion?

Options:

A.  

The organization should continue, because velocity always increases value

B.  

The organization has focused on speed without balancing other HVIT objectives

C.  

The organization should stop using automation tools

D.  

The organization should separate development and operations teams completely

Discussion 0
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