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ITIL-DSV ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) is now Stable and With Pass Result | Test Your Knowledge for Free

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ITIL-DSV Practice Questions

ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)

Last Update 4 days ago
Total Questions : 80

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Question # 21

A consumer organization is making significant changes to the technologies used by its employees, and is discussing

those changes with its service provider.

How can the service provider BEST demonstrate the capability to meet the needs of the consumer organization?

Options:

A.  

Ensure there are adequate knowledge and skills to support the customer's changes

B.  

Ensure there is adequate capacity to meet the increased demand of the changes

C.  

Be respectful of the consumer organization's decision to make these changes

D.  

Respond in a timely manner to the customer's enquiries

Discussion 0
Question # 22

A service provider has built a 'cooperative relationship' with a customer.

Which activity are they MOST LIKELY to use to validate the services that are provided?

Options:

A.  

Review of costs of service provider technology upgrades

B.  

Joint service reviews of achievements of service targets

C.  

Continual tracking and analysis of the outcomes, costs, and risks

D.  

Ad-hoc joint service reviews of costs and benefits

Discussion 0
Question # 23

A service provider is selecting a supplier to support the service provider's activities in a niche segment of the services

its delivering.

What will be important to start a successful cooperation?

Options:

A.  

Establish trust-based service level agreements to improve the speed of delivery.

B.  

Organize daily stand-ups and demos to bring together the supplier and customer.

C.  

Warranty-based service level agreements are respected by all parties.

D.  

Organize open communication with all stakeholders on the aligned goals to achieve.

Discussion 0
Question # 24

Which activity describes user-centered service design?

Options:

A.  

Using value stream mapping to identify a set of user requirements

B.  

Building a prototype of the minimum functionality that can be produced quickly

C.  

Balancing user experience with the technical and business requirements

D.  

Applying the MoSCoW technique to a set of user requirements

Discussion 0
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