Free ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Practice Questions

A.  

Ensure there are adequate knowledge and skills to support the customer's changes

B.  

Ensure there is adequate capacity to meet the increased demand of the changes

C.  

Be respectful of the consumer organization's decision to make these changes

D.  

Respond in a timely manner to the customer's enquiries

A.  

Review of costs of service provider technology upgrades

B.  

Joint service reviews of achievements of service targets

C.  

Continual tracking and analysis of the outcomes, costs, and risks

D.  

Ad-hoc joint service reviews of costs and benefits

A.  

Establish trust-based service level agreements to improve the speed of delivery.

B.  

Organize daily stand-ups and demos to bring together the supplier and customer.

C.  

Warranty-based service level agreements are respected by all parties.

D.  

Organize open communication with all stakeholders on the aligned goals to achieve.

A.  

Using value stream mapping to identify a set of user requirements

B.  

Building a prototype of the minimum functionality that can be produced quickly

C.  

Balancing user experience with the technical and business requirements

D.  

Applying the MoSCoW technique to a set of user requirements