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OmniStudio-Consultant Practice Questions

Salesforce Certified OmniStudio Consultant Exam (Plat-Con-201)

Last Update 15 hours ago
Total Questions : 184

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Question # 21

A company has a process that requires a birthday validation. At the beginning of the process, the user is asked to input their birthday. If the user is less than 18 years old. then the process should display an error stating that the age cannot be less than 18. The process should restrict users from continuing. If the user is 18 or older, then the process should proceed without any error message.

Which two OmniScript features should the consultant recommend to meet this validation requirement?

Choose 2 answers

Options:

A.  

Calculation

B.  

Messaging

C.  

Alert

D.  

Formula

Discussion 0
Question # 22

A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions:

• Allow the user to select one or more energy products from a list

• Get current energy usage data from an external system via an API

• Save the data back to Salesforce as a lead

Which three OmniScript elements should the consultant recommend to meet these requirements?

Choose 3 answers

Options:

A.  

DataRaptor Post Action

B.  

Multi-select Input

C.  

Post to Object Action

D.  

Radio Input

E.  

HTTP Action

Discussion 0
Question # 23

A company has several customer support departments. Each

department has different case creation processes, but they want to unify

them into a single LWC OmniScript. During the discovery, the consultant

identifies two key requirements:

* Each department has different case fields they need to capture

* If the user cancels the process, they should return to a support

console app

Which two OmniScript features should the consultant recommend to meet

these requirements?

Choose 2 answers

Options:

A.  

Enable the Save for Later feature

B.  

Set Enable Cancel in Setup

C.  

Use Conditional Views on steps for each department

D.  

Add a Done action that redirects to the support console

Discussion 0
Question # 24

Which Omniscript element enables users to choose from a dropdown list?

Options:

A.  

Select

B.  

Calculation Action

C.  

Lookup

D.  

Data Mapper Extract Action

Discussion 0
Question # 25

A consultant Is designing a solution for a client using Omnistudio. The client wants to display data and launch actions from their Salesforce org.

Which OmniStudio tool should the consultant use to meet this requirement?

Options:

A.  

DataRaptors

B.  

FlexCards

C.  

OmniScripts

D.  

Integration Procedures

Discussion 0
Question # 26

An OmniScript steps through a wizard. In Step 2, the user needs to see details of a specific Case selected in Step 1.

How should an OmniStudio Consultant fetch the data efficiently?

Options:

A.  

Use a Data Mapper Load to read the Case data.

B.  

Fetch all Cases in the Init action and filter them in Step 2, and use a new CaseId as the input filter.

C.  

Use a Data Mapper Extract Action between Step 1 and Step 2, using the CaseId from Step 1 as the input filter.

D.  

Ask the user to re-enter the Case details in Step 2.

Discussion 0
Question # 27

Which three functions are performed by Action elements in OmniScript?

Choose 3 answers

Options:

A.  

Display error messages to the user

B.  

Get and update data through APIs

C.  

Organize data into multiple pages

D.  

Send DocuSign emails for signature

E.  

Get and update data in Salesforce

Discussion 0
Question # 28

A company needs to create an OmniScript with three steps.

• Step 1

• Step 2

• Step 3

Enter customer details

Select a product

Display a price retrieved from a REST API

The product ' s price should automatically display in Step 3.

What should the consultant add to the design of the OmniScript to meet these requirements?

Options:

A.  

DataRaptor Post Action between Step 2 and Step 3

B.  

Integration Procedure Action between Step 2 and Step 3

C.  

DataRaptor Post Action inside Step 2

D.  

Integration Procedure Action inside Step 3

Discussion 0
Question # 29

An OmniStudio Consultant is designing an Integration Procedure (IP) that includes a series of Data Mapper actions. To ensure the IP is executed only when necessary, the consultant needs to implement conditional execution.

What is best practice for adding conditional execution to an IP action?

Options:

A.  

Use a Conditional Block to wrap the data action and define the activation condition based on the IP ' s input data.

B.  

Configure the IP to run asynchronously, as asynchronous execution handles all conditional logic automatically.

C.  

Add a custom Apex class at the beginning of the IP to check the condition and manually halt execution if false.

D.  

Use a Set Values action to set a true/false flag, and then configure the Data Mapper action ' s input to check the flag.

Discussion 0
Question # 30

A company is designing a new console for contact center

agentsto display case data for customers. All cases will be fetched using a

single DataRaptor. This page needs to display cases as follows:

* " Open " cases with case description, case open date, case type,

assigned to and priority fields. Open cases should be highlighted with

a red border.

* " Awaiting Closure " cases with case description, last action taken date,

resolution, approval reason for closure, and assigned to fields. These

cases should be highlighted with a grey border.

* " Closed " cases with case description, resolution, case closed date

fields with a link to duplicate cases.

How should the consultant design the FlexCard solution to meet these

requirements?

Options:

A.  

Using three FlexCards

B.  

Using a single FlexCard with three states

C.  

Using a single FlexCard with multiple card filters

D.  

Using a single FlexCard with three flyouts

Discussion 0
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