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ISO-IEC-20000-Foundation Practice Exam Questions | ISO 20000

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PECB ISO-IEC-20000-Foundation - ISO/IEC 20000 Foundation Exam Braindumps

PECB ISO-IEC-20000-Foundation - ISO 20000 Practice Exam

  • Certification Provider:PECB
  • Exam Code:ISO-IEC-20000-Foundation
  • Exam Name:ISO/IEC 20000 Foundation Exam
  • Certification Name:ISO 20000
  • Total Questions:53 Questions and Answers With Detailed Explanations
  • Updated on:Based on the current ISO-IEC-20000-Foundation exam blueprint. Updated on Oct 9, 2026
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ISO-IEC-20000-Foundation Sample Questions

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Question # 1

What is the objective of service continuity management?

Options:

A.  

To ensure that agreed commitments to continue to provide services to customers can be met in foreseeable circumstances

B.  

To ensure that potential service continuity issues are predicted and preventive action taken

C.  

To ensure that service continuity plans are tested in accordance with business needs

D.  

To ensure that service continuity requirements are fully defined and agreed in service level agreements

Question # 2

What is an example of a requirement for the service management objectives?

Options:

A.  

They should be shared with the customers

B.  

They should be left unchanged, even if services change

C.  

They should be consistent with the service management policy

D.  

They should be easy to realize

Question # 3

Which event is NOT part of the definition of an incident?

Options:

A.  

A reduction in the quality of a service

B.  

A request for access to a service

C.  

An unplanned interruption to a service

D.  

An event that has NOT yet impacted the service to the customer

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ISO-IEC-20000-Foundation FAQs

The ISO/IEC 20000 Foundation certification provides a basic understanding of IT service management based on the ISO/IEC 20000 international standard. It introduces core concepts, principles, and terminology used in managing IT services effectively.

The vendor for the ISO/IEC 20000 Foundation certification is PECB (Professional Evaluation and Certification Board), a global provider of professional certifications.

The exam code for the PECB ISO/IEC 20000 Foundation certification is ISO-IEC-20000-Foundation.

The exam covers key concepts of service management, principles of the ISO/IEC 20000 standard, service management system (SMS), and requirements for service design, transition, delivery, and improvement.

This certification is ideal for IT professionals, service managers, consultants, and individuals seeking foundational knowledge of IT service management certification practices.

It enhances your credibility, increases job opportunities, and shows your commitment to industry-standard IT service management practices.

The exam typically lasts 60 minutes, with multiple-choice questions designed to test your understanding of core concepts.

The exam generally contains 40 multiple-choice questions.

You must score at least 70% to pass the ISO/IEC 20000 Foundation exam.

Yes, it is a globally recognized certification in the IT service management field.

No prerequisites are required, making it accessible to beginners and professionals alike.

The ISO/IEC 20000 Foundation certification is valid for life, with no renewal required.

Yes, it aligns well with ITIL, COBIT, and other ITSM frameworks, reinforcing best practices.

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