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ISO/IEC 20000 Foundation Exam
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PECB ISO-IEC-20000-Foundation Questions and Answers
What is an example of a requirement for the service management objectives?
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The ISO/IEC 20000 Foundation certification provides a basic understanding of IT service management based on the ISO/IEC 20000 international standard. It introduces core concepts, principles, and terminology used in managing IT services effectively.
The vendor for the ISO/IEC 20000 Foundation certification is PECB (Professional Evaluation and Certification Board), a global provider of professional certifications.
The exam code for the PECB ISO/IEC 20000 Foundation certification is ISO-IEC-20000-Foundation.
The exam covers key concepts of service management, principles of the ISO/IEC 20000 standard, service management system (SMS), and requirements for service design, transition, delivery, and improvement.
This certification is ideal for IT professionals, service managers, consultants, and individuals seeking foundational knowledge of IT service management certification practices.
It enhances your credibility, increases job opportunities, and shows your commitment to industry-standard IT service management practices.
The exam typically lasts 60 minutes, with multiple-choice questions designed to test your understanding of core concepts.
The exam generally contains 40 multiple-choice questions.
You must score at least 70% to pass the ISO/IEC 20000 Foundation exam.
Yes, it is a globally recognized certification in the IT service management field.
No prerequisites are required, making it accessible to beginners and professionals alike.
The ISO/IEC 20000 Foundation certification is valid for life, with no renewal required.
Yes, it aligns well with ITIL, COBIT, and other ITSM frameworks, reinforcing best practices.
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TESTED 30 Nov 2025
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