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Salesforce Service-Cloud-Consultant
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Salesforce Service-Cloud-Consultant Questions and Answers
Universal Containers (UC) has a service-level agreement (SLA) with customers that requires an agent to take ownership of and respond to incoming cases within 2 hours of case creation.
Which best practice will help UC meet its SLA?
The customer support team at Universal Containers (UC) has noticed a large increase in Case Resolution times recently. UC wants to use Einstein for Service to help service reps locate the relevant information more quickly.
Which feature should the consultant recommend?
What should a consultant recommend to ensure chat requests contain sufficient information for service agents to respond effectively?
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Oh yes, this exam is a big deal! It's like the crown jewel for experts in Salesforce's Service Cloud. It shows you're a top player in delivering customer service magic through CRM.
Buckle up, it's a 105-minute journey with about 60 questions. It's like a thrilling rollercoaster ride, and each question is a twist and turn.
No Anyone can attempt it.
You'll explore service clouds, data modeling, omnichannel, and more. It's like being equipped with a superhero's toolkit for customer service.
The exam has multiple-choice questions and scenarios. You'll need to flex your CRM muscles in various scenarios. And yes, there's a time limit for each section.
As a Salesforce Certified Service Cloud Consultant, you'll be the go-to person for designing and implementing top-notch customer service solutions.
The average salary range for Salesforce Certified Service Cloud Consultants can vary based on factors like location, experience, and the specific employer. However, on average, you can expect a salary in the range of $90,000 to $140,000 per year.
Salesforce Certified Service Cloud Consultant (Service-Con-201)
Administer and Maintain Service Cloud Exam
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TESTED 07 Nov 2025
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