User-Experience-Designer Practice Exam Questions and Answers

Cloud Kicks (CK) is going to conduct some interviews surveys with users to better understand their

Purchasing habits. CK’s UX Designer wants to get the most accurate view of customers’ purchasing behaviors using these research methods.

Which two response biases should the designer be aware of when interviewing or surveying users?

Choose 2 answers

How should a UX designer differentiate between a voice and a tone?

Cloud Kicks (CK) has an Unlimited Edition Salesforce org. CK’s UX Designer has identified that dynamic dashboards could be a useful tool to improve org usability and experience.

How many different dynamic dashboards could they create?

W UX wants to customer the end user’s Salesforce app experience.

Which two administrator capabilities should be used for mobile navigation menu setup?

Choose 2 answers

The UX Designer at Cloud Kicks is considering using a custom Lightning component to fulfill a specific business requirement.

Which two best practices should be considered?

Choose 2 answers

A UX Designer is going to create a custom app for a new team of service agents.

Which three parts of the user interface could be customized?

Choose 3 answers

A UX designer want to understand the mental model of employees who have requested a new internal community the brief specifies what the employees should be able to do on the site but the designer need to suggest and suitable architecture

Which technique should be used

Which criteria should the designer consider when selecting users for testing?

A UX Designer is creating a custom To-Do List component to replace the standard Salesforce one. Their developer is using a parent-child Lightning Web Component (LWC) structure to build the component, creating a parent component for the list and a single repeated child component for each To-Do Item within the list.

Which two impacts of the LWC’s Shadow DOM should be considered when designing or developing the stylesheets for these components?

Choose 2 answers

A UX Designer wants to ensure new Salesforce users are given the appropriate onboarding experience.

Which two on-App Guidance customizations should be used?

Which two would be considered responsive design best practices?

Choose 2 answers

A UX Designer is considering the design of a record creation screen for the custom object Appointment.

Appointment records have to record types: Virtual and In-Person, Virtual appointments may have different virtual meeting software options, each with fields specific to it.

Which two considerations should be made when creating this record using Dynamic Forms?

Choose 2 answers

A UX Designer is creating an experience to help organize content into collapsible sections.

Which Lightning component should be used?

When designing a custom component that includes this clickable icon in a Lookup field:

What should be used as the alternative (alt) text?

The UX Designer at Cloud Kicks is asked to make the website size and content adapt to the screen size, platform and orientation.

Which design should the design use?

A company provides a way for customers to shop for homes and contact real estate agents online. The company’s brokers use some of the Salesforce standard functionality to track home buyers.

Which three standard Salesforce objects should be used in this experience?

Choose 3 answers

Cloud Kicks (CK) is building a new community portal using Experience Cloud. CK’s Designer is asked to provide examples of out-of-box functionality that will make for great customer enagement.

In which three Ways Could CK's customers engage?

Choose 3 answers

Cloud Kicks wants to create an external facing site where users can:

* Manage and submit cases via the web.

* Browse and search Knowledge Base articles.

* Contact Support via lice chat.

Which cloud should be used to design an appropriate solution for CK’s users?

A sales representative wants to personalize their own user experience.

Which two recommendations should be made to provide more intuitive access regularly used content?

Choose 2 answers