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Good News !!! CAT-200 CA Service Desk Manager r12 Administrator Exam is now Stable and With Pass Result

CAT-200 Practice Exam Questions and Answers

CA Service Desk Manager r12 Administrator Exam

Last Update 1 day ago
Total Questions : 40

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Question # 1

You need a combination of private and common categories for Incidents, Problems, Requests, and changes. To achieve this, you need to set up:

Options:

A.  

Multi-tenancy

B.  

Service contracts

C.  

Service contracts with data partitions

D.  

Service contracts with function access

Discussion 0
Question # 2

Which option do you need to customize to send a survey after a certain number of tickets are closed?

Options:

A.  

Submit Cycle

B.  

Stricter Rules

C.  

Close Activity

D.  

Activity Notifications

Discussion 0
Question # 3

For the Level 1 Analyst role, where can you view the details of a selected Scoreboard item?

Options:

A.  

List pane

B.  

Knowledge tab

C.  

Quick Profile tab

D.  

Knowledge Documents folder

Discussion 0
Question # 4

Which major layers does CA Service Desk consist of? (Choose four)

Options:

A.  

Client Layer

B.  

Object Layer

C.  

Cluster Layer

D.  

Component Layer

E.  

Logical Database Layer

F.  

Physical Database Layer

Discussion 0
Question # 5

Security access to CA Service Desk objects from command line utilities:

Options:

A.  

Is configured in the contact record.

B.  

Is configured in the access type record.

C.  

Is configured in Active Directory group membership.

D.  

Cannot be configured because there is no security on the command line utilities.

Discussion 0
Question # 6

Which action helps ensure that all aspects of a project are managed while moving equipment?

Options:

A.  

Associating Problems

B.  

Attaching child Incidents

C.  

Connecting severity ratings

D.  

Connecting Change Orders

Discussion 0
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