CIS-CSM Practice Exam Questions and Answers

What action is required to enable agents to create an incident record for a case?

Access to a Knowledge base or Article can be restricted based on a customer’s assets and the product models using which of the following? (Choose two.)

During which Now Create stage are workshops conducted?

Matching rules enhance assignment capability by ____________________.

Which aspect of an install base item helps document the details of products installed at a customer location?

An Account Relationship is based on a defined account relationship type. Users with the System Administrator role can define two types of relationships:

Choose 2 answers

Using the out-of-the-box major issue management process flow, a consumer service agent proposes an existing case in the Open state as a major case candidate. The major case candidate has a consumer defined and is approved by the customer service manager What happens to the major case candidate?

Now Create provides a prescriptive methodology, leading practices, and accelerators to help with ServiceNow implementations and upgrades How many sequential project phases and exit gates are there in the Now Create Methodology?

Which of the following roles have permission to create a relationship between a contact and an account? (Choose two.)

The case digests feature includes which types of case communication? (Choose two.)