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Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR)
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Cisco 500-443 Questions and Answers
Which Routing Script logic helps to invoke the Post Call Survey successfully?
ABC customer implemented Post Call Survey (PCS) for all Customer calls. However, the PCS flow did not engage for any of the calls. The CVP logs did not show any pieces of evidence that PCS requests had been made for the Caller. What is the first thing that should be verified as part of troubleshooting in this scenario?
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The 500-443 CCEAAR exam tests candidates on advanced administration and reporting tasks for Cisco Unified Contact Center Enterprise (UCCE). It includes configuration, monitoring, troubleshooting, and reporting capabilities.
Candidates should have foundational knowledge of Cisco UCCE and experience with contact center management tools.
The exam lasts 90 minutes and comprises multiple-choice and simulation-based questions.
Unified Customer Voice Portal (CVP) enables interactive voice response (IVR) for UCCE.
Finesse offers a customizable interface for agents to handle calls and tasks efficiently.
Media Sense enables call recording and playback for compliance and training purposes.
Use the UCCE Script Editor to design and deploy custom call flows.
Virtualization allows flexible deployment of UCCE components on shared hardware.
TESTED 30 Nov 2025
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