500-443 Practice Exam Questions and Answers

A One of the descriptions of permissions for a CUIC user or administrator is that the initial and default super user is the System Application User who is configured during installation has permission to do everything, including creating additional super users, as it provides full access to all CUIC features and functions. D Another description of permissions for a CUIC user or administrator is that all of the administrative tasks of the Cisco Unified Intelligence Center solution can be administered from within OAMP, as it provides a web-based interface for managing system settings, cluster configuration, control center, and tools. References = [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 9; [Cisco Unified Intelligence Center Installation and Upgrade Guide Release 12.5(1)], page 11

A Account Type is one of the usages for Call Studio Database lookup, as it allows the application to retrieve information about the caller’s account from a database and provide different treatments based on the account type. D Claim Number is another usage for Call Studio Database lookup, as it allows the application to validate the claim number entered by the caller against a database and provide confirmation or error messages accordingly. References = [Cisco Unified Call Studio User Guide Release 12.5(1)], page 47

A One of the ways Finesse gadgets are deployed is that supporting gadgets must be accessible by both the Agent PC and the Finesse Server, as this ensures that the gadget can be loaded and rendered properly on both sides. D Another way Finesse gadgets are deployed is that Finesse Administration changes require a new login or Reset Layout in order to access changes, as this refreshes the Finesse desktop and applies the new gadget configuration. References = [Cisco Finesse Developer Guide Release 12.5(1)], page 10; [Cisco Finesse Administration Guide Release 12.5(1)], page 13

A One of the data sources that are created in CUIC by default once the installation is completed is CUIC Data Source, as it connects to the CUIC database that stores report definitions and user information. B Another data source that is created in CUIC by default once the installation is completed is Live Data Streaming Data Source, as it connects to the Live Data service that provides real-time data for reports and dashboards. References = [Cisco Unified Intelligence Center Installation and Upgrade Guide Release 12.5(1)], page 11; [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 8

B One of the files used to deploy Finesse custom gadgets is CSS, as it defines the style and layout of the gadget. D Another file used to deploy Finesse custom gadgets is JavaScript, as it defines the functionality and logic of the gadget. References = [Cisco Finesse Developer Guide Release 12.5(1)], page 9

According to the web search results, Finesse gadgets are OpenSocial gadgets that consist of the following components12:

• XML to define metadata
• HTML for markup
• JavaScript for interactivity
• CSS for presentation and style

Therefore, to deploy Finesse custom gadgets, the files that are used are CSS and JavaScript, which are responsible for the appearance and functionality of the gadgets. The other options are not correct, because they are not components of OpenSocial gadgets. Python, JSON, and C++ are different programming languages that are not used to create Finesse custom gadgets.

drfSchedule.xml is one of the XML files that will be backed up when the Disaster Recovery System performs a cluster-level backup, as it contains the information about the backup schedules. E drfSystem.xml is another XML file that will be backed up when the Disaster Recovery System performs a cluster-level backup, as it contains the information about the system components and their dependencies. References = [Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1)], page 37

C CCE Managed Transfer is supported in PCCE Deployments, as it allows the agent to transfer a call to another agent or skill group within the same PCCE system using the Finesse desktop. E SIP Refer is supported in PCCE Deployments, as it allows the agent to transfer a call to an external destination using the SIP Refer method. References = [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 43; [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 101