Free Genesys Cloud CX Certified Professional - Consolidated Exam Practice Questions

A.  

Call

B.  

Chat

C.  

Email

D.  

Message

E.  

All of the above

A.  

By asking your carrier what you would need.

B.  

On the PSTN carrier's web site.

C.  

Get a default trunk line installed.

D.  

In the Genesys Cloud CX Resource Center.

A.  

Divisions are used to divide interactions equally between 2 or more queues.

B.  

Divisions allow the organization to control which roles can be assigned to users.

C.  

Divisions allow grouping and segregation of objects while keeping them inside the same organization.

D.  

Divisions define which users can be assigned to queues.

A.  

SIP gateway

B.  

SIP proxy

C.  

Media server

D.  

Call broker

A.  

Genesys Cloud CX WebRTC phone runs in the browser.

B.  

A WebRTC phone has no additional hardware or software requirements, apart from a supported browser.

C.  

It is assigned to a specific user and only that user has permission to use the phone.

D.  

A WebRTC phone can be used even when disconnected from the Cloud.

A.  

Human Capital Management

B.  

Workforce Management

C.  

Quality Management

D.  

Automatic Call Distribution