Free Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Practice Questions

A.  

The agent schedules have different trade rules

B.  

The agent schedules have the same trade rules

C.  

Either agent is trading days off for working days

D.  

Either agent has a scheduled exception with the delete rule enabled

A.  

AnAgent can put a vacation request on a Waiting list.

B.  

There can be many Time off Rules defined, but an Agent can have only one Time Off Rule assigned at a time.

C.  

An Agent can trade a "Shift" for a "Day Off'.

D.  

An Agent can trade a "Shift" for a "Vacation".

A.  

Automatically append a number in sequence

B.  

Close the WFM Web Supervisor

C.  

Generate an Error Message

D.  

Allow multiple Scenarios with the same name

A.  

Genesys Administrator

B.  

WFM Database Utility

C.  

WFM Backup Utility

D.  

WFM Configuration Utility

E.  

WFM Web

A.  

Actual ASA, coverage and maximum occupancy

B.  

Actual interaction volume, actual AHT and indirectly occupied time

C.  

Actual interaction volume, actual AHT, and the service objectives

D.  

Predicted interaction volume potential AHT and minimum occupancy

A.  

The proposal is being reviewed by the proposing Agent before it is sent to the second Agent.

B.  

The proposal has been sent by the proposing Agent. The second Agent is reviewing prior to responding.

C.  

Both Agents have confirmed the trade proposal, but the trade is waiting for approval from the Supervisor.

D.  

This is during a community proposal when an Agent issues a proposal and is waiting for any other Agent to respond.

A.  

An Error. Publishing is interrupted. New Scenario is not published

B.  

A warning. Publishing Is Interrupted for overlapping period everything else is published

C.  

A Warning. Publishing Is Interrupted. User can decide whether to continue and overwrite or stop.

D.  

No Error or Warning. All overlapping elements are ignored. Everything else is published

E.  

No Error or Warning. The new scenario Is published and overwrites any previous schedule

A.  

An Activity

B.  

A Contract

C.  

A Shift

D.  

A Rotating Pattern

A.  

An Agent must have only one contract, but can be scheduled for multiple shifts.

B.  

An Agent does not new to have a contract, but must work for at least one shift,

C.  

An Agent can have multiple contracts, but must be scheduled only for one shift.

D.  

An Agent can have any number of contracts and can be scheduled for any number of shifts.

A.  

Genesys 8.0 Supported Operating Systems and Database Reference Manual

B.  

WFM 8.x Administrator's Guide

C.  

Genesys 8.x Database sizing Estimator

D.  

WFM Installation Manual