Free Help Desk Analyst (HDA) Practice Questions

A.  

Perform loop-back tests

B.  

Run tests on automated intranet password reset system

C.  

Conduct remote diagnostics on the network interface card (NIC)

D.  

Perform PING, Telnet, and trace route tests

A.  

Focuses on the best solution

B.  

Presents a plan of how to get to the solution

C.  

Viewed as a problem solver

D.  

Steps to the customers side for understanding

A.  

Diversity of skill sets is minimised

B.  

Recognition of individual department effort is not required

C.  

Management involvement is separate from individual involvement

D.  

Rapport among organisation members is established

A.  

Diversification of skill sets is minimised

B.  

The need for recognition of individual effort is minimised

C.  

Rapport among team members is increased

D.  

Management involvement is separated from individual involvement

A.  

Be confident

B.  

Be enthusiastic, but natural

C.  

Be efficient

D.  

Be talkative

E.  

Be agreeable to all customer opinions

A.  

Be confident

B.  

Be agreeable to all customer opinions

C.  

Be talkative

D.  

Be efficient

E.  

Be enthusiastic, but natural

A.  

Devices that are connected to the computer, but are external in relationship to the processing unit

B.  

Devices that are connected to the computer and become the processing unit

C.  

Devices that are connected to the computer, but are neither internal nor external to the processing unit

D.  

Devices that are connected to the computer and are internal in relationship to the processing unit