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Two Ways to Mastery: Learn with the PDF, Validate with the MB-280 Simulator. Know You're Ready and Pass with 100% Confidence. Your Complete Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate Success Package: Study Anywhere, Test Anywhere.
Microsoft Dynamics 365 Customer Experience Analyst
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Microsoft MB-280 Questions and Answers
BDM1 has returned from vacation and needs to catch up on their scheduled tasks and activities.
Which two items can BMD1 select to see a reminder card for the meeting BDM2 scheduled in the assistant? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You are a Dynamics 365 Sales consultant for a food service company. The company caters meals for client companies.
The company wants to set up a product bundle so that the sales staff does not forget items when they create an opportunity.
The lunch bundle is created at $200.00. It will include the following.
You need to explain how the sales staff should manage the product bundle in the opportunity. What should they do for each scenario? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
A sales manager wants to set up goals for all salespeople. The goal measurement is based on the total outgoing calls finished each year. The goals for the fiscal year are based on a calendar year (January - December).
You need to create the rollup query for the goal metrics.
Which option should you select? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
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Read the explanation for every answer right or wrong. Understand the why behind each concept to solidify your Microsoft Dynamics 365 Customer Experience Analyst knowledge, not just memorize a answer.
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The MB-280 certification validates your ability to analyze customer data, optimize experiences, and implement best practices using Microsoft Dynamics 365 Customer Insights.
This exam is ideal for business analysts, CRM specialists, customer experience managers, and professionals looking to enhance their skills in Dynamics 365 Customer Insights.
Unlike other Dynamics 365 certifications that focus on implementation and administration, MB-280 emphasizes customer experience analytics, data interpretation, and insights-driven decision-making.
The exam covers:
The difficulty varies based on your experience with Dynamics 365, data analytics, and customer experience management. Hands-on practice is crucial for success.
The exam duration is typically 120 minutes.
The exam consists of 40-60 multiple-choice and scenario-based questions.
MB-280 is Microsoft-focused, whereas Salesforce offers similar CRM-related certifications for its platform.
You receive a Microsoft certification badge that you can share on LinkedIn and other professional platforms.
Yes, Microsoft certifications require renewal every year.
France MB-280 helped me streamline customer experience processes, saving me time and effort—definitely worth the investment!
TESTED 29 Nov 2025
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