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PEGACPBA24V1 Practice Questions

Certified Pega Business Architect 24

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Total Questions : 144

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Question # 21

A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for a luxury car must be processed by an agent who is trained to rent luxury cars. Which routing approach do you use?

Options:

A.  

Route to a skilled member of a work group

B.  

Route requests to a skilled work group

C.  

Route the request to a manager who assigns the agent

D.  

Route to a work group based on the location

Discussion 0
Question # 22

An applicant submits a load request. The system validates information on the loan application and calculates the credit score of the applicant based on credit reports and the account history with the bank.

    If the credit score is unacceptable, the customer is notified of the result and the loan application is closed

    If the credit is acceptable, the loan application is forwarded to a loan officer for review

    If the loan officer approves the loan request, the loan application is sent to the underwriting department for processing

    If the loan officer rejects the loan request, the customer is notified of the result and the loan application is closed

Select the case life cycle design that most closely follows the guidelines for identifying and naming stages for the user case.

Question # 22

Options:

A.  

Option A

B.  

Option B

C.  

Option C

D.  

Option D

Discussion 0
Question # 23

You have been asked to create a pie chart that shows the number of cases each manager has created. A list report contains columns for manager name, case ID, and office. How do you configure the list report in order to create the pie chart?

Options:

A.  

Summarize the manager name column

B.  

Summarize the case ID column

C.  

Group the manager name column

D.  

Group the case ID column

Discussion 0
Question # 24

Consider this scenario.

A new Expense Report is submitted and must be reviewed. The assignment urgency and the initial urgency values are both set to 10.

    The SLA starts when the assignment is created

    If the goal elapses and the assignment is not yet completed, the assignment urgency is increase by 10

    If the deadline elapses and the assignment is not yet completed, the assignment urgency increases by 10

    If the passed deadline elapses and the assignment is not yet competed, the assignment urgency increases by 10

In the Answer Area, select the urgency for each milestone.

Question # 24

Options:

Discussion 0
Question # 25

As a Pega Business Architect, you encourage stakeholders to use App Studio, Deployment Manager, and Predictive Diagnostic Cloud (PDC). Which Pega Express™ value are you applying?

Options:

A.  

Design for great experiences

B.  

Solve the business problem

C.  

Leverage the power of Pega

D.  

Accelerate time to value

Discussion 0
Question # 26

Which two assets are assigned to a release and used to estimate the project scope and duration? (Choose Two)

Options:

A.  

Data objects

B.  

Processes

C.  

Case Types

D.  

Work Groups

E.  

Channels

Discussion 0
Question # 27

When applicants apply for a job, their application is reviewed by an HR member who determines whether the applicant’s qualifications are appropriate. If qualified, they proceed to schedule a phone interview. If unqualified, the application is rejected. How do you configure an Approve/Reject Step to satisfy this requirement?

Options:

A.  

Route to HR member, if approved then schedule interview, if rejected then resolve case.

B.  

Route to applicant, if approved then schedule interview, if rejected then notify applicant.

C.  

Route to HR manager, if approved then notify applicant, if rejected then schedule interview.

D.  

Route to HR member, if approved then resolve case, if rejected then schedule interview.

Discussion 0
Question # 28

Which two statements are true regarding approvals? (Choose Two)

Options:

A.  

You can configure a Stage change to occur when a user provides approval.

B.  

Approval Steps must be configured to go to a specific user.

C.  

A user can approve a purchase request through a mobile notification.

D.  

Users must be logged in to the application to provide approval.

Discussion 0
Question # 29

You can view and modify the Data Model from the 1 Response area. The 2 is a visualization tool that shows the relationships between data objects, Data Pages, and systems of record.

Options:

A.  

1: App Studio, 2: Data Relationship Diagram

B.  

1: Data Model, 2: Data Explorer

C.  

1: Case Manager, 2: Data Model

D.  

1: Data Explorer, 2: Data Relationship Diagram

Discussion 0
Question # 30

A manager has reviewed a case and has decided to increase the case urgency and escalate to HR. HR must review and respond within four business hours. Which three configuration options are needed to enable the manager to satisfy the requirements? (Choose three.)

Options:

A.  

Provide a service level for the HR assignment

B.  

Provide notification to HR requesting urgency be increased

C.  

Provide a local action to transfer the assignment to another queue

D.  

Provide a filed for urgency adjustment

E.  

Provide escalation action to HR and resolve the case

Discussion 0
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