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Salesforce Certified Agentforce Specialist (AI-201)
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Salesforce Agentforce-Specialist Questions and Answers
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The Agentforce-Specialist exam validates expertise in Salesforce Agentforce solutions, focusing on customer engagement, automation, and AI-driven agent productivity.
This certification is ideal for customer support professionals, Salesforce administrators, and contact center managers looking to enhance their Salesforce knowledge.
Certified professionals gain expertise in optimizing customer interactions, automating workflows, and leveraging AI tools, improving job prospects and efficiency.
The exam consists of 60 multiple-choice questions, including scenario-based and knowledge-based items.
The exam duration is 90 minutes.
Candidates must score at least 65% to pass.
The registration fee is $200, with a $100 retake fee if needed.
You can retake the exam after 24 hours for the first attempt, then after 14 days for subsequent attempts.
Yes, certified professionals must complete periodic maintenance exams.
You can retake it by paying the $100 retake fee.
Yes, rescheduling is allowed up to 48 hours before the exam.
Yes, the certification requires renewal every three years.
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