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Salesforce Certified Agentforce Specialist (AI-201) Spring 26 Update

Last Update 17 hours ago
Total Questions : 379

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Question # 1

Universal Containers (UC) wants to enable its sales reps to explore opportunities that are similar to previously won opportunities by entering the utterance, " Show me other opportunities like this one. "

How should UC achieve this with Agents?

Options:

A.  

Use the standard Agent action.

B.  

Create a custom Agent action calling a flow.

C.  

Create a custom Agent action calling an Apex class.

Discussion 0
Question # 2

Universal Containers’ data science team is hosting a generative large language model (LLM) on Amazon Web Services (AWS).

What should the team use to access externally-hosted models in the Salesforce Platform?

Options:

A.  

Model Builder

B.  

App Builder

C.  

Copilot Builder

Discussion 0
Question # 3

A customer wants to analyze complete agent interactions, from the initial user request through to the final resolution, to better understand agent behavior and response quality.

Which Agentforce feature should an Agentforce Specialist recommend?

Options:

A.  

Agent Inspection

B.  

Agent Insights

C.  

Agent Optimization

Discussion 0
Question # 4

A Universal Containers administrator is setting up Einstein Data Libraries. After creating a new library, the administrator notices that only the file upload option is available; there is no option to configure the library using a Salesforce Knowledge base.  

What is the most likely cause of this Issue?

Options:

A.  

The current Salesforce org lacks the necessary Einstein for Service permissions that support the Knowledge-based Data Library option, so only the file upload option is presented.

B.  

Salesforce Knowledge is not enabled in the organization; without Salesforce Knowledge enabled, the Knowledge-based data source option will not be available in Einstein Data Libraries.

C.  

The administrator is not using Lightning Experience, which is required to display all data source options, Including the Knowledge base option, when configuring Einstein Data Libraries.  

Discussion 0
Question # 5

Universal Containers (UC) wants to improve the productivity of its sales team with generative AI technology. However, UC is concerned that public AI virtual assistants lack adequate company data to general useful responses.

Which solution should UC consider?

Options:

A.  

fine-tune the Einstein AI model with CBM data.

B.  

Build Al model with Einstein discovery and deploy to sales users.

C.  

Enable Agentforce and deploy to sales users.

Discussion 0
Question # 6

A Salesforce Agentforce Specialist is reviewing the feedback from a customer about the ineffectiveness of the prompt template.

What should the Agentforce Specialist do to ensure the prompt template ' s effectiveness?

Options:

A.  

Monitor and refine the template based on user feedback.

B.  

Use the Prompt Builder Scorecard to help monitor.

C.  

Periodically change the templates grounding object.

Discussion 0
Question # 7

Universal Containers has a strict change management process that requires all possible configuration to be completed in a sandbox which will be deployed to production. The Agentforce Specialist is tasked with setting up Work Summaries for Enhanced Messaging. Einstein Generative AI is already enabled in production, and the Einstein Work Summaries permission set is already available in production.

Which other configuration steps should the Agentforce Specialist take in the sandbox that can be deployed to the production org?

Options:

A.  

create custom fields to store Issue, Resolution, and Summary; create a Quick Action that updates these fields: add the Wrap Up component to the Messaging Session record paae layout: and create Permission Set Assignments for the intended Agents.

B.  

From the Epstein setup menu, select Turn on Einstein: create custom fields to store Issue, Resolution, and Summary: create a Quick Action that updates these fields: and add the wrap up componert to the Messaging session record page layout.

C.  

Create custom fields to store issue, Resolution, and Summary; create a Quick Action that updates these fields: and ado the Wrap up component to the Messaging session record page lavcut.

Discussion 0
Question # 8

Universal Containers (UC) would like to implement the Sales Development Representative (SDR) Agent. Which channel consideration should UC be aware of while implementing it?

Options:

A.  

SDR Agent must be deployed in the Messaging channel.

B.  

SDR Agent only works in the Email channel.

C.  

SDR Agent must also be deployed on the company website.

Discussion 0
Question # 9

What should Universal Containers consider when deploying an Agentforce Service Agent with multiple topics and Agent Actions to production?

Options:

A.  

Deploy agent components without a test run in staging, relying on production data for reliable results. Sandbox configuration alone ensures seamless production deployment.

B.  

Ensure all dependencies are included, Apex classes meet 75% test coverage, and configuration settings are aligned with production. Plan for version management and post-deployment activation.

C.  

Deploy flows or Apex after agents, topics, and Agent Actions to avoid deployment failures and potential production agent issues requiring complete redeployment.

Discussion 0
Question # 10

An Agentforce implements Einstein Sales Emails for a sales team. The team wants to send personalized follow-up emails to leads based on their interactions and data stored in Salesforce. The Agentforce Specialist needs to configure the system to use the most accurate and up-to-date information for email generation.

Which grounding technique should the Agentforce Specialist use?

Options:

A.  

Ground with Apex Merge Fields

B.  

Ground with Record Merge Fields

C.  

Automatic grounding using Draft with Einstein feature

Discussion 0
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