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Salesforce Certified Agentforce Specialist (AI-201)

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Total Questions : 298

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Question # 61

An Agentforce Agent has been developed with multiple topics and Agent Actions that use flows and Apex. Which options are available for deploying these to production?

Options:

A.  

Deploy the flows and Apex using normal deployment tools and manually create the agent-related items in production.

B.  

Use only change sets because the Salesforce CLI does not currently support the deployment of agent-related metadata.

C.  

Deploy flows, Apex, and all agent-related items using either change sets or the Salesforce CLI/Metadata API.

Discussion 0
Question # 62

An Agentforce at Universal Containers (UC) is building with no-code tools only. They have many small accounts that are only touched periodically by a specialized sales team, and UC wants to maximize the sales operations team's time. UC wants to help prep the sales team for the calls by summarizing past purchases, interests in products shown by the Contact captured via Data Cloud, and a recap of past email and phone conversations for which there are transcripts.

Which approach should the Agentforce Specialist recommend to achieve this use case?

Options:

A.  

Use a prompt template grounded on CRH and Data Cloud data using standard foundation model.

B.  

Fine-Tune the standard foundational model due to the complexity of the data.

C.  

Deploy UC's own custom foundational model on this data first.

Discussion 0
Question # 63

Choose 1 option.

Universal Containers’ administrator has developed a new agent in a sandbox environment and now wants to deploy it to

production.

What should the administrator do to deploy an agent?

Options:

A.  

Manually recreate the agent configuration, topics, and actions in production because change sets cannot be used,

B.  

Export agent components as JSON files and manually import them inte production using the Metadata API.

C.  

Create an outbound change set with all the necessary agent components, then upload to production.

Discussion 0
Question # 64

A Service Agent at Universal Containers (UC) is designed to help customers resolve issues by searching against knowledge articles.

Knowledge articles have PDF attachments that add critical details. UC reports that the agent provides excellent summaries of the

knowledge articles, but seems completely unaware of the PDF attachments.

How should an Agentforce Specialist configure the Data Cloud search index to include the content of these attached files?

Options:

A.  

Increase article chunk size and token limits for Knowledge indexing so larger contexts capture attachment references.

B.  

Enable 'Include Related Attachments’ for Knowledge-- kav and map the ContentDocumentLink unstructured data model object (UDMO).

C.  

Use Data Cloud's ‘Include Attachments’ option and select the ContentDocumentVersion unstructured data model object (UDMO).

Discussion 0
Question # 65

An Agentforce needs to create a Sales Email with a custom prompt template. They need to ground on the following data.

Opportunity Products Events near the customer Tone and voice examples

How should the Agentforce Specialist obtain related items?

Options:

A.  

Call prompt initiated flow to fetch and ground the required data.

B.  

Create a flex template that takes the records in question as inputs.

C.  

Utilize a standard email template and manually insert the required data fields.

Discussion 0
Question # 66

Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity scoring to assess the content's safety level.

In the score of 1 indicate?

Options:

A.  

The response is the least toxic Einstein Generative AI Toxicity Scoring system, what does a toxicity category.

B.  

The response is not toxic.

C.  

The response is the most toxic.

Discussion 1
Question # 67

Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity scoring to assess the

content's safety level.

What does a safety category score of 1 indicate in the Einstein Generative Toxicity Score?

Options:

A.  

Not safe

B.  

Safe

C.  

Moderately safe

Discussion 1
Question # 68

For an Agentforce Data Library that contains uploaded files, what occurs once it is created and configured?

Options:

A.  

Indexes the uploaded files in a location specified by the user

B.  

Indexes the uploaded files into Data Cloud

C.  

Indexes the uploaded files in Salesforce File Storage

Discussion 0
Question # 69

A Salesforce Agentforce Specialist is reviewing the feedback from a customer about the ineffectiveness of the prompt template.

What should the Agentforce Specialist do to ensure the prompt template's effectiveness?

Options:

A.  

Monitor and refine the template based on user feedback.

B.  

Use the Prompt Builder Scorecard to help monitor.

C.  

Periodically change the templates grounding object.

Discussion 0
Question # 70

Before activating a custom Agent action, an Agentforce Specialist would like to understand multiple real-world user utterances to ensure the action is being selected appropriately.

Which tool should the Specialist recommend?

Options:

A.  

Agentforce

B.  

Agent Builder

C.  

Model Playground

Discussion 0
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